[Resolved]  Domino's Pizza — Payment deducted for online order but order was not placed

Address:

Ghaziabad, Uttar Pradesh

hi, I had ordered online oom 20th sept 2014 to the address 18 shiv shakti vihar lajpat nagar sahibabad ghaziabad I paid for the order through NET BANKING, and i had not received any order number. The bill amount of INR 458 was deducted. On the screen there was this window showing, PAYMENT SUCCESSFUL, SUBMIT order where the order was being placed to the nearest outlet which is in MMX mall . The screen was stuck at that point and the order was not placed but the money was deducted from my account. I have the Bank Alert Message . I called up at MMX mall but the had not received the order. So i had a few concerns - 1. When would the deducted amount be returned to my account 2. Why doesnt the system generate a customer reference number before the payment is made. because i was told that this has happened a lot of times before I have also filled the Feedback Form on the company website. Below is the reference number - THANK YOU FOR YOUR VALUABLE FEEDBACK. YOU WILL HEAR FROM US WITHIN 2 WORKING DAYS. YOUR REFERENCE NO. IS: 469901.