Domino's Pizza — Payment done through online mode, order not delivered yet order showing delivered on the app.

Address: Shop No. -2, Ground & Basement Floor, In Door No.117, New R.S. No. 1 -71/53, Block No.22 Of Mylapore Division, R.K.ROAD, CHENNAI, Tamil Nadu - 600005
Website: www.dominos.co.in

I ordered from Dominos Mobile App worth Rs.451 at 8:55 pm (order no. #118, RK Salai Chennai, Tamil Nadu, 600004) on 26th April 2023. My order was not received even after an hour so I called the store and they apologized and said they'd refund the amount and also deliver my order as I had 30mins guarantee/policy on my order. But after another 30 mins of wait neither my order nor my refund was received. I tried calling the store owner multiple times but they ignored my calls (I could see they were busy on a few calls but only chose to avoid my calls). And soon it was already 11 pm, the store's closing time, and yet my order was still unsuccessful in delivery. I opened the app just a few mins ago (around 2:30 am, 27th April 2023) and I saw them make my order marked as "delivered" even though it was never delivered. Please provide me a refund for my order that was never made successful. This was a horrible experience.
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