Domino's Pizza — Payment done twice and didn't receive the refund

Address:

Domiino's Pizza Shop No. 102A First floor DLF South Square Sarojini Nagar New Delhi 110023

I visited dominos pizza on 28/050/2022 located at dlf south square block g sarojini nagar, i made an order of value rs. 642.6 and paid it through phone pay. At the same time the transaction was showing successful but the cashier refused that the payment is not received by the company and told to pay again which i did instantly. The manager of the outlet guaranteed me to get my refund within 7 days from that day of payment but still i haven't received my money. I went back again in few days and stated them that i have not received they assured me that wait for 2-3 days and you will get your payment and you will be notified by an email. But till date i haven't received anything. The thing here is if the company have any issue with their payment system it is their responsibility and the customer wont bear the consequences. I have tried to contact the outlet and the manager and they never receive my call. Neither they respond to the call nor to any texts and whatsapp messages.
Plzz help me out in getting my money back asap and i want some strict action to be taken against the outlet so that they wont do this thing again with any customer.

Thanks
Karunendra prajapati
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