Domino's Pizza — Pizza and veg. Premium Burgers not as expected.

Address:

Surat, Gujarat

Hello Sir,
I am a person who visits Domino's very often and I am definitely not a kind of guy who complains on anything quickly but the today's experience at your restaurant was so horrible that forced me to come here and write this. We visited today, i.e. on 24th August, 2016 at your restaurant at adajan road. We were very disappointed with the food we got. We ordered a pizza with extra cheese and a couple of veg. premium burgers. We could not find the cheese on the pizza therefore we asked Mr. Sadik (who was on the counter) to replace it, but he gave us the same pizza with a little cheese on it. Due to re-baking, the pizza got so much chewy that we weren't able to eat it properly.The onions and the other toppings were almost burnt and were very bitter in taste. The burgers were also over baked and were a bit bitter in taste. Moreover, the person on the counter told us that their computer billing systems aren't operating today and therefore he provided us a hand made bill. He charged a whopping 20% tax over and above the price which was written on the menu. I am attaching a picture of the bill which was clicked at your restaurant itself. The bill amount was Rs.571. I hope I will be getting some useful answers to this complain as soon as possible. Thank You.