Domino's Pizza — pizza late delivery and staff rude behavior

Address:

560037

Hi,

On 14th february, 2019 i ordered pizza (Order 254) which was prepaid through mobile app in basavanagar, bangalore location. My house is opposite to domino's outlet.
I have a few complaints:
1. It was delivered after 40 minutes (For which still amount not refunded)
2. Delivery boy was not in domino's uniform, it was some random person
3. Delivery boy was not carrying pizza in the bag which they usually have and he didn't give me any oregano and flakes (Given this situation you will have hygiene concern)
4. When called the store about this one week later since i didn't get any refund, the manager was very rude and he didn't want to take any responsibility.

I have been customer of domino's from a long time and don't understand how you cheat the customer with 30 minutes or free policy since it's a scam if you have prepaid for your order. I want to escalate this issue and want someone to take responsibility for the action. Expecting response asap.

Vibha