Domino's Pizza — pizza not delivered at all and service was appalling

Address:	Pune, Maharashtra
Website:	pizzaonline.dominos.co.in

Ordered for 4 items on 16th dec 2018 at 9:36pm ist (Order no. 251) from malvadi branch in pune, received a call confirming address within 25 mins, however since then there was no contact. When i reached out to the same number, the delivery boy asked for order no. And said he will call back. After an hour of waiting, i called the same number and the person refused to pick up the call and later sent me a sms that 'i am in cinema'. I was furious as the status was still showing the parcel was picked up by sai for last hour. The call center wasn't that helpful as usual as they just tried to transfer the call to the branch and the call got disconnected. Later got a call from the branch asking for address again, which frustrated further. I spoke to sunil rajguru in the branch who initially acted as branch manager later said he wasn't. The branch manager was hiding somewhere. I asked for food and refund as they couldn;'t deliver within 30 mins, he said will send the food but cannot refund or payback or give any alternatives. Final status - i did not get food that i paid for and did not get my money back. Worst service from dominos, please do not order from the malvadi outlet, it is a bunch of irresponsible people.