Domino's Pizza — pizza not delivered but money debited and not refunded

Address:

Dom,inos plaza,Prajya Princeton Towers, Shop No. 5B, Ground Floor, LB Nagar, Chaitanyapuri Main Rd, beside Indoor Stadium, Saroornagar, Hyderabad, Telangana 500074, Rangareddy, Andhra Pradesh, 500035

I have ordered peppy panner and one stuffed garlic breadsticks on oct 2 at 07:49 pm and the order was not delivered at all. I had been calling them all the night until up to 11 pm and finally i understood that they had no ineterest in delivering the order. The total bill was 303. I called up the customer care and informed about the problem they raised a ticket and said my money would be refunded. I have not received my money till now. I called up customer care many times but the answer i got from them is they have escalated to some department they would resolve in another 3-5 days. If you dont resolve the problem i will go atleast to the consumer forum.
Transaction date 02-oct-2019
Transaction amount inr 303