Domino's Pizza — Pizza not delivered.

Address:

Agra, Uttar Pradesh

I have ordered pizza on 9th Aug 2014 at 8:38 pm but didn't get it till 9:38 pm. So, i called the pizza center (DOMINOS SIKANDRA center AGRA) again to verify about delivery. Every time they say to wait for 5-7 min. I called them around 6-7 times 10:45 pm but still the pizza not get delivered. Then i went at the pizza center, they even don't know who takes the order and where the pizza boy goes. They made new pizza then and again charged me full amount. Means after 2.5 hours of waiting and also i went there they still charged me full amount. I asked them to make concession as per Dominos agenda they will provide free pizza if order takes more than 30 min for delivering. Then they say no we can only give Rs.300 concession. I asked them to atleast charged 50% of the bill. But they didn't agree. It is very panic for me. As my family celebrate the get together, but due to this all circumstances the whole time get wasted. And also, i am a regular customer of that pizza outlet. It's not the first time i have ordered still every time they do the same thing. Never delivered the pizza within the stipulated time. Kindly clarify it.