Domino's Pizza — pizza not delivered nor any response regarding refund

Address:	Pune, Maharashtra, 411061
Website:	Domino's pizza

I had ordered 2 regular pizzas and one brownie on 31 dec18 but i have not received any pizza spoken on the same day with customer care and he said our order tracking app is not working but you will get your pizza as being our outlet is working late due to 31st dec. But i did not received my order after o asked for teh refund it has been told the refund been processed on 2nd jan 19 but yet i have not received my money... Pathetic service ever really no response from customer care end... Plz let me know how this will resolve and for future order i need to think twice.