Domino's Pizza — Placed a order and order failed and amount not refunded

AnkitTrivedi999

from Noida, Uttar Pradesh

Address:	110096
Website:	WWW.DOMINOS.CO.IN

Worst service... amount deducted due to technical error and amount will be refunded in 7 working days is the message received to me. Its like living in the STONE AGE. 7 days to return the amount. GREAT SERVICE FROM DOMINOS. CALL NEVER CONNECTED TO DOMINOS HELPLINE NUMBERS.

After waiting for long on the call, line gets connected and the reps share the same details which I already received through message.

Rep says will refund the money in 7 working days, my question is then why they are over there. The same information is received to all consumers via message. PLEASE CLOSE ALL YOUR CUSTOMER CARE Department as its just NOT WORKING.

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Domino's Pizza customer support has been notified about the posted complaint.

Nov 11, 2016

Updated by AnkitTrivedi999 MESSAGE FROM DOMINOS

Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. In case you have applied an unique coupon, it will be automatically reactivated after 1 hour. We sincerely regret the inconvenience.
Your transaction number is nb[protected] dated[protected] amounted 575.
However in case your order was successfully placed in subsequent attempt, then please ignore this notification mail.