Domino's Pizza — Poor Quality Pizza + Delayed Delivery

Address:

Gurgaon, Haryana

Hello, The Incident took place on 16 JAN 2015 [Friday]. The order is placed during evening [order number 219 and detailed as attached] from my nearest Domino's Outlet. Address as following: [protected] Hong Kong Bazaar, sec­57, Shop No ­12 & 13, upper Ground Flr, commercial Complex, block ­f, Hong Kong Bazaar, Sushant Lok­2, Gurgaon ­122002 Ph.no. 0124­4233700/ 01/ 02/ 03/ 04/ 05/ 06, [protected]. [protected] There are several issues which has happened once the order is being delivered and I am highlighting them all together: 1) As compared to the order time, the delivery has happened exact on 41st minutes, meaning it is late by more than 10 minutes as per their committed 30 minutes delivery time. This is not the first time it has happened with this outlet, but I considered those instances as exceptions as it didn't matter me too much for 5-10 min odd delays. So, I am entitled to get a complete cash back from Domino's in this regards. 2) The Pizza delivered in the box which was torn badly and not in appropriate rectangular shape as expected in a professional manner. Usually the same outlet do maintain the standard when I ordered in past, but this day it was just not in acceptable standard. 3) After opening the box of Pizza, it was biggest surprise for me!!! The Pizza was not Cheese Burst at all, at least from the texture and from my past experience ordering the cheese burst many times in past, I could very well guarantee that was not cheese burst... It was not hot as well, and already started getting cold. I consider it as a blunder and mistake on their behalf to deliver the wrong type of Pizza while customer paid for something else. 4) I found the pizza half baked or very less baked it smelled for the cheese very badly. The toppings were not of good quality and they appeared not fresh at all. And they are not based properly, specially most of the salami topping found raw or unbaked or semi-baked. Somehow, we managed to eat the complete pizza but it was not edible at all!!! 5) The Pizza base was of very poor quality and kind of raw...It appeared to me a old and very poor quality bread. 6) Overall they have delivered late and delivered a very poor quality product which breached the professionalism in several aspects and regular customers like me is very much entitled to get compensated for the lack in meeting the standard norms and quality. As a customer it is just a matter of pure frustration and feel cheated and not at all a value for money. It is less than expected from a brand like Domino's Pizza!!!