Domino's Pizza — Poor Service,Rude Behaviour

Address:

Bangalore, Karnataka

I am a regular customer of Domino's Sarjapur Road from last 5 yrs. As usual I called up Domino's Sarjapur road to place the order so dialled their no and the call was picked up by the lady. I told her I want to place an order she immediately replied we can't its heavy rush at the store and so many pending orders are there. I asked why so this not a reply you should give to a customer then rudely she told it will take 2 hrs for delivery. I asked her to tell her name I want to register a complaint. Then she handed over the call to some male guy he told me it will take 1hr Because its raining. Then I proactively asked him If I come their to pick up my order then he told it will take 30 min.I said ok and disconnected the call. Again after 5 mins I called again picked up by a lady she was very rude. She was not ready to take the order I insisted her and then she took the order and told come after 45 min. I told I was told 30 mins by some male guy. She rudely told no 45 mins. She even told she will call me after 45 mins and then I should come and collect .She never called me moreover when I reached their to collect my order we met their manager Mr Imran. We told him about all this he even told he will take care of this. But we asked why we were not delivered the pizza at home. It was and normal rain nothing serious. I was not able to reply on this. When reachec home with my order my cheesy dip was not present in my pack. I callex up again and spoke to managr he checkec and told that he will send it within 5 mins.but it never came whereas I was charged for that Is This The service Dominos provide to their customer They advertise some thing else and serve something else. We didn't expected such a service from such a reputed brand. My order no:385, 423 Dated:17/5/2015 Time of order :9.05pm Waiting for the proper action on the reply.