Domino's Pizza — Problem with my order delivery

Address:

L-22, E Ave Rd, TNHB Colony, TVS Industries, Korattur, Chennai, Tamil Nadu 600080

I had placed an order on saturday around 8pm and got confirmation that my order will be delivered, i got a call from store around 9:30 asking me to collect the order which is quite far from my location, it so annoying such requests that too at the last moment. Still i asked them to cancel it but later after an hour got a call again to collect my order and i denied them saying im staying far and i cant do it so they said they can deliver it now. I wasted waiting for another 1 hour and still no one arrived. After weekend i called them today (Monday) asking for the status on cancellation and refund they said refund will be initiated soon, i dont understand when a order was cancelled why was it not even initiated. Even after several calls i didnt receive any message on refund initiation. Completely work experience with dominos and the worst service i had ever faced compared to other restaurants.