Domino's Pizza — Quality & delivey time was poor

Address:	560102
Website:	Dominos pizza

Order no- 122
Date-6.5.16
Ph no-[protected]
Ordered 2non veg tacho indiana which was very dry, not crispy & very small amount of Mayo. Moreover delivery was after 1hr.domino's policy days 100%satisfaction or cash back, but the centre of hsr layout Bangalore are not ready to refund or replace the item.
On the same day of order, when i called them up in the specific centre, a person told me that we would initiate the transaction and refund the amount. But when i called on 7.5.16, here told that there is no limitation on delivery of the product.
Is this how Dominos policy works???