[Resolved] Domino's Pizza — Refund not credited for an unsuccessful order

sharmin basu

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700153
Website:	Dominos pizza

Hi i have already raised a complaint about refund. I have raised several feedbacks and tickets, however refund not credited even after 12 working days. Dominos customer service keeps only telling it will be done and closes my complaint.
Please the appended mails for details.

Thank you!
Dear sharmin basu,
Your guest feedback reference id is: 2886798
It is our endeavor to provide our guests with a great pizza experience. You are a valued guest and we appreciate the fact that you have taken out time to let us know that we can do things better.
We have taken a note of your concern and you will hear from us in the next 2 working days on your mentioned contact number.
Regards
Team - guest services
Domino's pizza india
Hi,

I just received a message that refund has been processed for rs 235. Well i know that only one refund has been processed.

My query is about the second transaction. I am attaching screenshot of my account being debited twice by dominos. Also attaching the screenshot of your email for the processed refund for only one of those amount.

Request you to look into it asap and refund the second 235.

Please refund my pending rs 235

Was this information helpful?

No (0)

Yes (0)

Jun 7, 2017

Complaint marked as Resolved

Dominos dis send me e-mail as they were unable to contact me on my phone number. I guess they were trying to update me about the status as I can see that my account has been credited now. They emailed from [email protected]

Domino's Pizza customer support has been notified about the posted complaint.

Jun 07, 2017

Updated by sharmin basu Clearly seen from the screenshots that my account debited twice against Dominos, but only one transaction showing in their app which was unsuccessful for 21 May 2017.