Domino's Pizza — refund not initiated for failed order

Address:560100
Website:Dominos

I placed the order on dominos 10 days before but it got failed and the money got deducted as well. I got the message that the refund will be initiated in 4-5days. Its been 10 days now and its still not been initiated. The dominos helpline says to contact the restaurant and they cant help about it and its so negligent on their behalf. They should be the one to get it done and i shouldnot be contacting here and there.
Order no-419
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    Domino's Pizza Address
    No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi, Bangalore, Karnataka, India - 560004
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