Domino's Pizza — refund of double payment taken against single order

Amit Chandra_

from Kolkata, West Bengal

Address:

Flat-304, Block - C2, Kolkata Kendriya Vihar, Phase - II, 169 Badra North, Saktigarh, Birati, Kolkata, West Bengal, 700051

Hi last week on dt. 26/10, i ordered a pizza once from mobile app... Payment deducted from my account but order failed and i got a msg from dominoes that your payment failed, then i took another attempt to make online payment against the same order and on 2nd attempt, it got its way at sharp 18:20 hrs and i received payment confirmation from domino's. After that, at 18:30 hrs., i received a sms that my earlier transaction is complete. But it was against my 1st payment attempt which was declined.
I want the refund of the amount and for this, neither i have received any communication from bank nor from domino's... I need a revert on the same...

Expecting some serious action against my complaint

Regards: amit chandra

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Comments

joseph sujin

from Chennai, Tamil Nadu

Pizza is not delivered even after one and half hours. No one called me and informed that the delivery will be late. I called after one and half hour no one apologize. I wanted to cancel the order because it was late and they said OK without any hesitation and cut the phone