Domino's Pizza — Refusal for free delivery after 30 minutes

Address:

Bhopal, Madhya Pradesh

I ordered one chicken mexicana and a chicken golden delight though mobile at Aura Mall Bhopal[protected] at 9.11 pm. However, it was delivered at 9.51 pm which is more than 30 minute late. When I asked for free delivery as it was more than 30 minute late, the delivery boy started telling that 30 minute late rule is not applicable for bogo. Then argued rule is also not applicable for rain and bad weather. Again argued the timing is for entering into campus only and not for door step. He was misbehaving and trying to misguide us which is unbecoming for a staff of Dominos. My residence is less than 100 feet away from Aura Mall. When I tried to contact the dominos store[protected], they did not respond to our call. The salesman took away the pizza. The dominos call centre neither responded nor called back nor enquired about non delivery of their bill/product. I have liitle kids. For them I had to arrange alternate food at late night.This is very bad for dominos. I will never order it. Barsha Mohapatra 49, Green Heights, Near Aura Mall, Bhopal [protected]