Domino's Pizza — Refusal to serve water for dine in

Address:	Thane, Maharashtra, 400610
Website:	www.dominos.co.in

We Ordered Dine In Pizza (Invoice No. DPI65985/[protected]/70472) dated 30th March 2017 at 17:59Hrs Order No.51 at your Pokhran Road No.2, Swastik Plaza Thane Outlet to sit and enjoy pizza at your restaurant and my experience is as below :-

There was no issue with food, Its quality or time of delivery, It was perfect as expected and I appreciate that, My issue is when I asked for drinking water to the attendant Miss. Ranjana.

To my surprise, Ranjana simply refused to serve water, Instead she gave us three paper glasses and said go over there and take water on your own from water vending machine. Then I asked another attendant, Is there an store policy for not serve water to customer at this branch where he acknowledged "NO" she was incorrect and should have served you water, it is part of their duty. In that case way service tax is charged when your people don’t want to serve basic need of water to their customers? When pizza was delivered on table then why not water?

I was really disappointed when I escalated the matter to store manager Mr. Sumit. He too refused to accept Ranjana’s mistake and said this is self-service restaurant and customer has to take water on their own. In that case I said OK, please refund my service tax which you charged me (Rs.46.98/-) when you are not ready for service.

Anyway, Mr. Sumit went in argument to make his point right an kept me a unhappy customer of Domino’s Pizza forever. I lost years long relationship with Domino’s and most probably will refrain myself ordering any pizza in future.

Please take this as feedback and If you think customer service is important for Jubilant Foodworks then please take action against Mr. Sumit and Miss. Ranjana from your Swastik Plaza, Pokhran Road No.2, Thane (W) outlet. I don’t want any kind of refund or any have any expectations to revert back but see if you can improve your customer service.

Best Regards
Shashank Pisat
Mobile: +91.[protected]