Domino's Pizza — Refused to deliver in 30 mins

Address:

Mumbai City, Maharashtra, 400055

I placed an order at santacruz west branch for a delivery in santacruz east. Employee manisha mohta in santacruz west refused to deliver in 30mins because my order included 5 bake products. According domino's policy says that such an order cannot be delivered in 30mins. This is absolutely rubbish, why is that not mentioned on domino's website or shown in any of their advertisements where they claim order in 30mins or free order.