Domino's Pizza — regarding my complaint ref.# 12042177 dated 14.11.2019 for not fulfilling the dominos delivery time condition of 30 minutes

sanjiv_engr

from Dindigul, Tamil Nadu

Address:

Domino's Pizza India, Tower-D, Plot No. 5, 5th Floor, Logix Techno Park, Sector 127, Noida - 201304, U.P.

Subject : regarding my complaint ref.# 12042177 dated 14.11.2019 for not fulfilling the domino’s delivery time condition of 30 minutes as per mobile message received to me too { for very late delivery (Approx. More than 1 hour although this domino’s outlet is just 1.5 km from my residence and 6 minutes road distance only) against order no. 361 dated 14.11.2019} { invoice no. 65947/19/76102 dated 14.11.2019, time 20:45 pm)

Dear sir,
This has reference to order no. 361 dated 14.11.2019 at 20:45 pm { invoice no. 65947/19/76102 dated 14.11.2019, time 20:45 pm) placed to m/s jubilant foodworks limited (Dominos), ground floor, shop no.1 & 2, pristine mall, sector -31, faridabad, state haryana (State code - 06). This domino’s outlet is just 1.5 km from my residence and only 6 minutes road distance.
After placing order to dominos at the above mentioned time 20:45 pm, immediately, i got an order confirmation message from domino’s mentioning the following text :-
“thanks for choosing domino’s. We will deliver your order hot & fresh in 30 minutes. Amount rs 343.00 i track your [protected]@ https//bit. Ly/2c8rv6o”
After waiting for more than 30 minutes although this domino’s outlet is just 1.5 km from my residence and only 6 minutes road distance, then i tried to call domino’s helpline no.[protected] and evenly at outlet ph. No. [protected]. But no way…in the last after approx..45 minutes are over, i managed to get in contact with customer care executive, provided her my order ref. No. But i have been assured with a baseless reply that your order is still under process and will take few more minutes and we apologize for not fulfilling out delivery time condition of 30 minutes. We have initiated a complaint ref.# 12042177 dated 14.11.2019 for refund of your full order value amount.
Thereafter at 21:29 pm (My order placed time was 20:45 pm), immediately, i got an apology message from domino’s mentioning the following text :-
“we are sorry for not meeting your expectations. We will call you with the next 24 hrs. Concern ref. # 12042177”
But really disappointed to observe that till date, there is no call / no prompt action noticed from your end. You are not stick to your promise/ words.in your view, there is no value for a customer’s hard earned money and time. My guests left my house after waiting for so much time which felt me ashamed, guilty and very insulting because of your poor delivery service.
The “screen shots of all the mobile messages received from your end”, are enclosed herewith for your ready reference.
So finally, you are requested to kindly initiate for refund of my hard earned money against my order order no. 361 dated 14.11.2019 { invoice no. 65947/19/76102 dated 14.11.2019, time 20:45 pm) and also refer my complaint ref.# 12042177 dated 14.11.2019.

Kindly acknowledge the mail & reply me at your earliest.

Regards

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Domino's Pizza customer support has been notified about the posted complaint.

Nov 15, 2019

Updated by sanjiv_engr Subject : ( Refund of amount ) Regarding my complaint Ref.# 12042177 dated 14.11.2019 for not fulfilling the DOMINO’S Delivery Time condition of 30 minutes as per Mobile message received to me too { For very Late delivery ( approx. more than 1 Hour although this DOMINO’s Outlet is just 1.5 km from my residence and 6 minutes road distance only) against Order No. 361 dated 14.11.2019} { Invoice No. 65947/19/76102 dated 14.11.2019, Time 20:45 PM )

Dear Sir,

This has reference to Order No. 361 dated 14.11.2019 at 20:45 PM { Invoice No. 65947/19/76102 dated 14.11.2019, Time 20:45 PM ) placed to M/s Jubilant FoodWorks Limited ( DOMINOS ), Ground Floor, Shop no.1 & 2, Pristine Mall, Sector -31, Faridabad, State Haryana ( State Code - 06). This DOMINO’s Outlet is just 1.5 km from my residence and only 6 minutes road distance.

After Placing Order to DOMINOS at the above mentioned Time 20:45 PM, Immediately, i got an Order Confirmation Message from Domino’s mentioning the following Text :-

“Thanks for choosing Domino’s. We will deliver your order hot & fresh in 30 minutes. Amount Rs 343.00 I Track your [protected]@ https//bit.ly/2C8rv6O”

After waiting for more than 30 minutes although this DOMINO’s Outlet is just 1.5 km from my residence and only 6 minutes road distance, then I tried to call Domino’s helpline no.[protected] and evenly at outlet Ph. No. [protected]. But no way…In the last after approx..45 minutes are over, I managed to get in contact with Customer care executive, provided her my Order Ref. No. but I have been assured with a baseless reply that your order is still under process and will take few more minutes and we apologize for not fulfilling out Delivery Time condition of 30 minutes. We have initiated a Complaint Ref.# 12042177 dated 14.11.2019 for REFUND of your full Order value amount.

Thereafter at 21:29 PM (My Order Placed time was 20:45 PM), Immediately, i got an Apology Message from Domino’s mentioning the following Text :-

“We are Sorry for not meeting your expectations. We will call you with the next 24 hrs. Concern ref. # 12042177”

But really disappointed to observe that till date, there is no call / no prompt action noticed from your end. You are not stick to your Promise/ words. In your view, there is no value for a customer’s hard earned money and time. My guests left my house after waiting for so much time which felt me ashamed, guilty and very insulting because of your poor delivery service.

THE “SCREEN SHOTS OF ALL THE MOBILE MESSAGES RECEIVED FROM YOUR END”, are enclosed herewith for your ready reference.

So finally, you are requested to kindly initiate for REFUND of my hard earned money against my Order Order No. 361 dated 14.11.2019 { Invoice No. 65947/19/76102 dated 14.11.2019, Time 20:45 PM ) and also refer my complaint Ref.# 12042177 dated 14.11.2019.

Kindly acknowledge the mail & reply me at your earliest.

Regards