Domino's Pizza — rude behaviour and declining refund

Address:

Mohali, Punjab

I ordered pizza today at 19.58 P.M(order no 439) at phase 10 Mohali after waiting for it for 40 minutes i along with my guest went to resturant to enquire about our order as nobody was picking the phone and nobody bothered to inform us that our order would be delayed.there we met one MR Sudhansu who was not ready to accept the mistake and declined to refund the money and told me that he is from other deparment and after sometime he gave me the no of one Mr Anand GENERAL MANAGER [protected] when i tried his number he was also not picking the phone this is very sad state of affairs i request to refund my money as order was not delivered within half an hour and had to pick myself and that too after almost one hour and the height was when i was leaving with my order he again told me to pay when i told him that the paynment has already been made through credit card he did not have the courtesy to feel sorry.In case my money is not refunded i will be constrain to take legal action Rajan Bhardwaj [protected]