Domino's Pizza — Service & food related

Address:	Dehradun, Uttarakhand, 248001
Website:	Dominos.co.in

Dear Sir,

Here I am sharing a story from Dehradun that you would have never expected. I am Sambhav Upadhyaya and I work for a reputed automobile MNC currently posted in Dehradun. Today was my first marriage anniversary and the experience that dominos has given, I won't advice any person to go for it especially in a situation like mine. I throwed a party for my colleagues and ordered dominos. We were enjoying the party and patiently waiting for our food. My wife ordered pizza from dominos online paid in advance and was chasing the concerned team locally. An hour passed by and I intervened. I talked to Dominos Pacific mall for the update. I complained about the order not being placed. Although my wife was also chasing same people from an hour and the guys firstly complained me that they didn't got the address and the number mentioned was not apt. Later on, somehow after talking to the store manager, I understood that it's not worth wasting more time and making my guest waiting any long for food and we decided to move out for food. On my way, I saw a delivery boy coming and I stopped him asking for my order. The delivery boy gave me different stories and had never reached the address(he not even tried to reach us). The pizza that was handed over was cold and tasteless. My guest refused to have it. I felt insulted just coz of you people. The professionalism and other stories that you guys promise vanished at that very moment in front of my eyes. All I say is Dominos has ruined my eve that too an important day for me. I strongly feel that the brand isn't trustworthy and all commitments made (1/2 an hour delivery time) are false. My money is gone and with it all bad experiences for the day that I faced. POOR YAAR VERY POOR. I feel very disturbed and cheated.