Domino's Pizza — they didn't deliver and refund has not been initiated

Address:

kondapur, hyderabad, Hyderabad, Telangana, 500084

On november 5th night, i ordered a pizza. I paid online 284rs. Order number was 192. After one hr also, it was showing the same status "baking". There is no option to cancel the order also. I called customer care several times. Finally after 2 hrs, the customer care executive told me that he cancelled the order. But i didnt get any message regarding cancellation of the order or about initiation of refund amount. Till today i didnt get my money back. Whenever i am calling dominos customer care, they are telling me either to wait for few more days or to wait for their manager's call or supervisor's call or the restaurant people call. But they are not refunding the amount.