Domino's Pizza — UNETHICAL cheating practices at JUBILANT FOODWORKS / JUBLfood : Email: [protected]@jublfood.com

pradipto nandi

from Mumbai, Maharashtra

Aug 23, 2023

Address:

Jubilant FoodWorks Limited 15th Floor, Tower E Skymark One, Plot No. H – 10/A Sector 98, Noida- 201301, U.P., India. PHONE +91 120 6927500

UNPROFESSINAL, UNETHICAL cheating practices at JUBILANT FOODWORKS / JUBLfood encouraged by senior most management:

(WATCH THIS SPACE FOR UPDATES)

- Delivery boy from Dominos KHARGHAR arrives at building well beyond the service guarantee timeline BUT manipulates the records at Dominos end to almost half the time taken to deliver (REFER : Screenshot already mailed earlier proving time of actual entry)

- Shift Manager Sagar Bhulerao, instead of taking corrective ethical action, tries to cover up and harasses us customers over a long call for half hour but eventually has to admit to wrongdoings (Refer call records)

- Manager Sahil Patel uses BLATANT LIE to cover up, TWICE ( 2nd LIE to cover up for the 1st one), shockingly with his zonal manager in the know, but admits to the guilt when they are caught red-handed when faced with evidence that exposes their lies.
But instead of building trust as damage control, he hides behind silence that his seniors have clearly allowed him. (REFER calls & Watsapp )

- Area Manager Madhusudan Sakare contradicted the claims Sahil Patel made but later chose to HIDE behind SILENCE after first responding in a vague wishy washy manner that does little to inspire confidence.
He remains NON-RESPONSIVE to messages and calls even though this is a sensitive case (REFER call / Watsapp / email records)

- Zonal Manager Bhavesh Parmar, was caught being part of the lying and cheating Sahil Patel was exposed of.
And since then he has been NON RESPONSIVE (REFER call /Watsapp/email records )

- Pooja Mohan of guest relations team, was committed to call us per commitment last made by Bhavesh Parmar, has not bothered to call us or even respond to our mails (REFER emails)

- Circle Head Parvez Ahmed, who responded to our email with a call today, admitted to all the blunders by his team, BUT refused to share a clear timeline to comeback and kept it VAGUE and OPEN : as should be obvious, vague and open timelines are NOT professional or in any way inspiring confidence nor trust, especially given the recent history with his team.
He too has been HIDING behind silence since and is on record NON-RESPONSIVE to our Watsapp messages. (REFER call /Watsapp/Email records)

- Regional head Preenu Abraham has been found RUDE & INSENSITIVE, having 'seen' our Watsapp messages but NOT responding to the same with even a courtesy acknowledgement, nor does he seem to have the ethics to return calls (REFER call register / Watsapp / Email records)

- Not a peep put of india head Amit Maheshwari or Business Head Sameer Batra too so far. (REFER emails).
So much for sensitivity and setting the example at topmost level!

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Domino's Pizza customer support has been notified about the posted complaint.

Aug 25, 2023

Updated by pradipto nandi UPDATE ON DAY 4 and counting : NO RESOLUTION OR COMEBACK YET.

Hence, TODAY : we mailed the CEO Mr SAMEER KHETARPAL since clearly those right under him are happy to take DOMINOS CUSTOMERS FOR GRANTED including those as senior as SAMEER BATRA, AMIT MAHESHWARI & PREENU ABRAHAM :
We had reached out to them on 23rd last, but NO response even after our messages were 'seen' by / reached them. SHAME

WATCH this space for UPDATES

Aug 31, 2023

Updated by pradipto nandi UPDATE
31.8.23: NOT RESOLVED YET
25/8/23 : Eventual comeback AFTER us writing to CEO, from one Mr Pranshu Rastogi along with a "token of commitment" of "1000 points" along with refund however HOW it took connecting with no less than the CEO for such a clear case and how SO MANY under the CEO (named below) kept tactically silent for days while a few of them even tried every petty trick that occurred to them to try and deceive us customers, could feel free to do so without any worry of action from the top management, remains a mystery.

Awaiting an acknowledgement mail each from the following individually just so we are certain no one else has to go through what we had to, UNTIL no less than the CEO was approached.
Do NOTE that the issue cannot be considered 'resolved' UNTIL each of the following is received and promptly so, with a response that is acceptable:

- Acknowledgement and apologies from Mr Sameer Batra, Amit Maheshwari, Deepti Gupta of HR & Pooja Mohan of guest relations for choosing to hide behind tactical SILENCE instead of building trust by responding with a respectful update on status in the least. Especially so, given their seniority

- Apology from Mr Preenu Abraham for not responding at all even after 'seeing' our Watsapp messages and also for not returning calls or sharing Pranshu Rastogi's name and contact as the person next escalated to.
This is particularly SHAMEFUL and we will have to continue highlighting the same unless DOMINOS INDIA explains how someone this rude, insensitive and disrespectful person has even been placed in this very senior position to begin with!

- Apology and acknowledgement from Parvez Ahmed for how he should not have been vague about the timeline to comeback on, as a trust building exercise especially given the background and the erosion of trust already experienced owing to his team of blundering Dominos staff members bent on trying every trick to further deceive customers over and over again.
Parvez Ahmed also needs to apologize for choosing to cite fake policies that seem to encourage non-transparency at the end of Dominos and for being rude and disrespectful for choosing to not respond to our messages or calls later

- Explanation also awaited from Mr Pranshu Rastogi, for choosing to not reach out UNTIL the CEO had to be mailed.

- Bhavesh Parmar (copied) for attempting to deceive the customer MULTIPLE times along with Sahil Patel. This is serious and unforgivable, for obvious reasons.

- Also awaiting an apology each, via Watsapp, directly from team Dominos-Kharghar (including Madhusudan Sakare, Sahil Patel, Sagar Bhulerao and relevant delivery boy to NEVER AGAIN take Dominos customers for granted by trying to cheat them even once.

Unless all of the above is received by us and without any further delay, it will become even more obvious that the silence from the senior management team members was indeed tactical and yet another petty trick attempted to shake off customers with complaints.

Awaiting the emails without any more delay to mark the complaint as 'resolved'.