Domino's Pizza — unprofessional approach and unfresh food

Address:

Ahmedabad, Gujarat, 382330

Dear team,

Greetings!!!

My name is vinod mulchandani and i am a regular customer of dominos and do order 3 to 4 time in a month.

Today i ordered below mentioned items at 2.09pm (Ist) at call center no via order no 20 _ invoice no 66721/18/32761. But order not delivered till 2.45pm (40 mints from order) i called servel time at call center to check the status every time they said that your order will delivered in next 5 mint.

At 3.15 pm when i again called they said that your order is cancelled as your delivery boy was not able to find my location. After heating discussion between me, call center guy and mr. Ravi store manager of naroda branch they agreed and accepted their mistake and said that they will send me fresh order after confirming rought and my location.

But sorry to say that again delivery guys came to my place at 4.00 pm (After 45 mints of discussion done) with cold and fresh pizza and other ordered items. Which i returned immediately

From 2 to 4 me and my family was waiting for ordered food.

I want to understand why such a lethargic approach and casual approach done by employee of a reputed food chain company with a regular loyal customer.

I want a satisfactory revert from your side in next 72 hours or else i will publish this instance on social media like tweeter, facebook and watsup.

I have a screen shot of bill copy, no to times called at call center, no to time called mr. Ravi store manager of naroda branch and video of delivery boy at what time he came to my place.

Order details :

Name : vinod mulchandani
Channel : call center.
Order time : 2.09 pm
Order no : 20.
Invoice no : 66721/18/32761
Contact no : [protected], [protected]
Delivery time : 4.00 pm,
Stuff : cold and un fresh.

Regards,
Vinod mulchandani
[protected]
[protected]