Domino's Pizza — Unprofessional behaviour

Address:	560068
Website:	Dominos

Hi,

Yesterday I have placed an order on Dominos.

That was my last order with Dominos. The service which has been provided was like I am a servant to them.

I am a frequent buyer of Dominos. You can fetch the record with the numbers [protected], [protected], [protected]. After placing the order I got a call from the outlet that the area is out of delivery area and we can not deliver the order. I was really shocked to hear because from last 6-7 months I am placing orders from that address. And that address is too reliable that the delivery person will not even call me for helping him with the address. He will be at my location easily and these stupid people says OFD.

The lady on the call do not have any type of manners to talk to a customer. On the starting of th call she said one minutes and that she was not on the call for 3 minutes. Is this the service you people are providing.

She was shouting on me like hell and she has passes the phone to 3 different people without asking me and I was begging everyone for the same thing that the area is serviceable .Please send the order.

Then some how I convenience her. She said we will l try to arrange form some other outlet and then she disconnected the call on my face without my permission.

I was really insulted by your outlet people. Then I tried to track my order (171) but is was not showing any records on your website. I was shocked that I have paid the amount online and what you people are doing.

Then I called d back on the same number. No one picked the call. on the second time on lady picked the call and asked me for my number when I was providing my number. Half number only I have provided then she disconnected the call again. I was too damn annoyed that time. Then I called again and again no one was picking. In between someone picked and then just disconnected.

I tried with my another number the lady picks the call and again says the same thing that we can not delivery as it is OFD. I scolded her badly that on the first call some one has given me assurance that they will try to arrange the delivery and after making me wait for more than 20 minutes you are saying we can not. Really unprofessional behavior.

As it was more than 30 minutes I called again the lady again staring on em that mam it is bu on get one free and order will take 30-45 minutes. I again waited for 60 minutes.

No call form delivery agent and no message for order dispatch or anything. I again called the lady on the call again shouted on me that today is buy on get one. We do not guarantee for 45 minutes. I scolded her badly and the asked for delivery agency's number she again put the call on hold and disconnected.

Then I got a call and I asked why the hell you are disconnected the call, the lady on the call denied to accept the fact. She said we assure you. You will get it. It wa more than a hour and I was too damn frustrated and hungry.

That lady said you will get it if after 60 minutes you will get the order you will get the refund of Rs. 300 and then she disconnected the call.

I was so pissed off and feeling helpless. I ordered online because I do not want to go outside. And is this my problem that you have buy one and get one free. If you people can not handle these many sales then shut it off.

By good luck I got call form the delivery agent AND got my pizza. As it was a cheese burst pizza but cheese was freeze and pizza was also not hot.

I HAVE NEVER ACCEPTED THIS TYPE OF SERVICE FORM ANY COMPANY. PATHETIC SERVICE. I NED MY FULL REFUND OR ELSE I AM GONNA TAKE THIS MATTER TO SOCIAL MEDIA AND CONSUMER FORUM. BECAUSE I M NOT A STUPID PERSON WHO IS SITTING HERE FOR ALL THIS NON SCENCE.