[Resolved] Domino's Pizza — Very unprofessional response from dominos in continuous 2 orders.

RohitUpadhyay

from Bengaluru, Karnataka

Address:	500082
Website:	www.dominos.co.in

I have ordered in domino pizza on 24th feb @9.41 pm, the 1st incident starts from here. I used an exclusive coupon for 35% discount, but order has pick some random location and order placed to ravindra sarani - kolkata - dominos, after that when i have canceled it. I called customer care - hyderabad (As i want my pizza to get deliver here) to resolve my issue and give my coupon back. The person (Mr. Arvind) response was unprofessional. He kept my phone on hold for 5 min and disconnected by phone with out giving a proper response. Total wastage of my time. When i have reordered it - somajigunda - hyderabad - dominos on same day @10.13 pm. The pizza delivered by not cheese bust as what i have ordered and again my money got waste. Dominos store person think just giving a call to customer is their duty they are not concern weather their issues get resolved or not and for raising complain also we have to call to customer care and they after seeing the response from dominos cc. I feel very disappointed.

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Mar 30, 2017

Complaint marked as Resolved

It is good to tell that company has taken my complain seriously after lots of efforts. 1st they have refunded my amount deducted for First transaction. also they have delivered 1 Pizza (medium with cheese bust), 1 Coko lawa, 1 garlic bread with cheese dip as apologizes, and dint take any charges for that, they have also given discount voucher of almost 1K in different units . yes it took little time but company has resolved my issue with in 2 days, Mr Uday, Guest Delight manager (Hyderabad) himself called me to understand my concern and apologize for the mistake and arranged all these.

Domino's Pizza customer support has been notified about the posted complaint.