Domino's Pizza — Wrong commitment of timely delivery and service

Address:

380007

I regular visit and order from Domino's pizza.
Today I visited Domino's pizza, Radhanpur Road, Mehsana, Gujarat at 13:00.
I ordered Meal RS.200 on 13.02. The order taking person name is Sapna and server name in bills is : Priya M.
As per norms i received SGB Stuffed GB at 13:34 while I have inquired when I will receive my meal? I asked them about my Reg HT Mex Gree, they siad it will deliver in 10-15 minutes.
I received my full ordered meal at 13:39.
My order No : 11. and my Invoice number is : DPI66973/[protected]/5710.

i ASKED WHY MY MEAL IS LATE AND AS PER POLICY AFTER 30 MINUTES MY MEAL SHOULD BE FREE SO REFUND MY MONEY.
She replied it is ONLY for Home delivery even she is not sorry for order delay.
I am very surprised by the response that it is my mistake I visited Domino's pizza and asked for serving at restaurant instead of delivery at my place.
Is this your service ?


Regards,
Jay Shah
[protected]