Domino's Pizza — Wrong Delivery of Pizza ordered

Address:

domino's restaurant sector 38-D chandigarh ( INDIA)

I went to your Restaurant in sector 38-D Chandigarh yesterday at around 8-45pm for a self pickup of Pizza as I wanted a quick delivery . I went to the front desk and asked the concerned lady to take my order . Her name was Gurleen Kaur . After waiting for nearly 10 minutes she got the time to attend me . I specifically mentioned her twice that I want a spicy Pizza for 2 persons . She suggested me that I should go for Peppy Paneer pizza medium size .I placed the order (order no 258 transaction id 73582599 ref no[protected] and made the payment of Rs 481-95 and kept on waiting for my delivery . After nearly 20 mins of waiting time I got my order . I took it and came home and found my wife waiting for me and asked why it took so long. Anyways to our utter surprise when we opened the box and took a slice we found that it was not the order which she placed for us and infact was a totally non spicy pizza without cheese .My wife had specifically asked for spicy pizza and got infuriated on seeing it . I explained her that I asked for the spicy one but why they sent this one is beyond my comprehension . My weekend got spoiled because of carelessness of your employees and I reported the same at your Toll free number at around 10-15pm.We dont expect such kind of services from a company ofyour status and repute .I expect a prompt corrective action from your side on this issue and resolution of my complaint by either giving refund or replacement
SANJEEV NAGPAL
Phno [protected]
[protected]@gmail.com