| Address: | Khordha, Odisha, 751022 |
I had visited the above store of yours on 10th October, 2016. I ordered 2 nos of "cheese burst deluxe veggie pizzas" of medium size and one burger pizza. The sales girls told as the pizza comes with toppings of mushroom and paneer along with other vegetables, they had run out of mushroom. She suggested wheather I would like extra paneer instead of mushroom. I said its ok.
After 25 minutes we got the order . But the pizzas did not have either the mushrooms or the paneer toppings. On complaint they demanded the bill. After some times they said they had also run out of paneer also. Then we asked what should we do. The store manager RUDELY said you can take your money back. It was 9 pm and my wife's birth day. We did not have any option but to eat those.
There was no compensation instead when I asked for my Bill, the store manager said whether I really I wanted it. The store manager was completely callous .
My bill no was - 159 dated 10.10.2016
I had a bitter experience . Instead of an apology we got blasted by his words. Your 30 minute policy gives free pizza, but your mistake of order and misbehave really has no compensation for the customers. Please respond.
I will lodge the same complaint at your corporate mail and also with Consumers Rights Protection forums.
D Pattnaik
[protected]
The store address is
First & Second Floor, Nandighosh Heights, Part 2, Unit 3, Plot No. 2P, Janpath Road, Kharvel Nagar, Bhubaneswar, Odisha 751001
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