[Resolved] Dotzot — false reporting, unable to receive parcels

SachinSP1

from Mumbai, Maharashtra

Address:

410206

I am writing this about my 2 parcels from Flipkart via DotZot courier service. According to tracking status parcels are already arrived at my area two days ago but i am still not receive them.
Tracking status showing report messages like "Undelivered due to CID - RECEIVER REQUESTED DELIVERY ON ANOTHER DATE" and its happened tow times each for my both awaiting parcels.
Please note that I didnt request change in delivery date. also no delivery agent try to call me. So its means totally false reporting in tracking status.

Hoping that you will look into the matter at the earliest

+2 photos

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Sep 30, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

DotZot Customer Care's response Dear Sachin

We regret for the inconvenience;

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Query can be registered at our website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot

Aug 30, 2018

Updated by SachinSP1 To
Customer Service - DotZot

The information about airway bill number you are looking for is already given by me in my first complaint. I already attached the two screenshots of tracking status for my 2 awaiting parcels.

Still giving them again as follows;
1. Tracking - AWB NO: I[protected] and Reference No: S[protected]I[protected]-L
2. Tracking - AWB NO: I[protected] and Reference No: S[protected]I[protected]-L