[Resolved] Dotzot — non delivery of shipment

[Resolved] Dotzot — non delivery of shipment

R Ridaex from Sambalpur, Odisha

My shipment i'd no[protected] booked on 27 the july from bangalore through dotzot courier. Till date it has not delivered though two times they have informed me that it will be delivered. They have updated the status as "out for delivery" on 10 the august but not delivered yet. I think the updation of status is a fake one and the courier company is indulging in unethical practice Was this information helpful? No (0) Yes (0)
Sep 13, 2018 Complaint marked as Resolved DotZot customer support has been notified about the posted complaint. Verified Support Aug 13, 2018 DotZot Customer Care's response Dear Ridaex We found with AWB No[protected] there are multiple enquiries already registered with us. We are checking with respective team to arrange earliest delivery of your booked shipment and responses on the same has been shared to the registered email id. Moreover, delivery updates of your shipments shall be confirmed through mail. Please note :- 1) Shipment is booked under economy mode. 2) Shipment is quite heavy and needs special arrangement for delivery. 3) Delivery address falls under remote area. We regret for the inconvenience; Yours sincerely Customer Service - DotZot Aug 13, 2018 Updated by Ridaex Dotzot has accepted for shipment considering 1.Shipment is under economy mode 2.It is heavy in size and their charges also incommensurate with the size and weight 3.Delivery pincode is mentioned during booking and the location is outskirt of bhubaneswar city Then why these questions arises after the booking is done Aug 13, 2018 Updated by Ridaex Why they have not thought of the reasons while booking and now they are mentioning now Aug 13, 2018 Updated by Ridaex A few days back same shipment from Bangalore was delivered to Mancheswar(which is also out of bhubaneswar city) by FEDEX courier.They have not at all delayed it mentioning bad reasons and ironically that order was booked afterwards than that of me and delivered 9days ago. Good business practice and good customer service matters.
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Comments

Mukeshroy

from Gurgaon, Haryana

R/sir's it is requested to that please provide me my order,
The parcel no:[protected] is arrive on 11/8/2018 but still not received...I had called money times and courier boy picked call so many times but they are still not visited on my location...n not delivered.. kindly check take action against your agent..thank you

Ashwin Chowdhary

from Hyderabad, Telangana

Dotzot
AWB : I[protected] Not even responding delivery boy i called so many times

Hadrish Borah

from Guwahati, Assam

I have not yet receive my product from lybrate. My airway bill no is -

[protected]
Kindly check and do the needful at your end.

Thanks,
Hadrish Borah
Ph-[protected]