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FedEx Complaints & Reviews

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Last updated Mar 13, 2024
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FedEx reviews & complaints(1459)

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L
Lullasahil
Mar 13, 2024
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Unable to upload KYC

I am continuously getting otp error while trying to upload KYC documents . It is always showing as otp re sent 8 times . Try again after 24hrs...
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N
navyakore
Feb 19, 2024
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Customs tax

I imported my personal like cloths and more belongings worth 300gbp from Uk to India through FedEx from a mediator called parcel hero. I paid shipment charges quoted in parcel hero website. Now I got mail from FedEx stating that I need to pay custom taxes worth 25, 000 Rs. I can't pay this tax for 28kg personal belongings. I want to cancel the shipment and refund my money back or deliver the shipment with no extra cost. As I paid for the...
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Address:307, Shankala Industrial Estate, Gogatewadi, Off Aarey Road, Goregaon East

Fedex company wrongly filed our Tax invoice under LUT instead of IGST paid for the abv said AWB. My gst amount is blocked because of this in customs.
We have been mailing to your team and also to [protected]@fedex.com but we found there is no proper grievance system in your company forget about solving our issue since last 2 months.

1) they never acknowledged the issue. Never accepted the mistake that they have wrongly filed,...
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B
Brajesh Barse
Nov 22, 2023
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International Shipment Issue (Food Items)

Address:Delhi

Dear Team,

This has reference to the consignment number[protected]. I have shipped Indian Spices and Sweets to Spain. I have booked one consignment with Fedex with complete description of food items along with invoice to Fedex and they have accepted my parcel and shipped to Spain . However the consignment reached to Spain and again return to India. when I complained to Fedex they said these spices are not allowed to send...
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M
Marilyn Fox
Oct 29, 2023
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Package delivered to wrong address

On[protected] Fedex delivered my package to 1151 S. Graham Rd, Greenwood, IN, tracking #[protected]. I notified Fedex with no action/response. Ordered from Shein. Correct address is 512 Carol Dr., Greenwood, IN...
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A
abhi_raj_123
from Pune, Maharashtra
Sep 26, 2023
Dec 20, 2023
This thread was updated on Dec 20, 2023
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Customs issue

Address:Pune

One of my client send me a courier for testing purpose and now it got stuck in Mumbai and I got the below notification while tracking my product

A specialized form/statement is required for clearance from recipient.
Recommended action: Please call FedEx Customer Service.

I have tried to contact Fedex but no one know which form is required and where I need to submit it.

Tracking No:[protected]...
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R
RAM KISHAN
from Noida, Uttar Pradesh
Aug 25, 2023
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1313423

Tracking number:[protected]
Bills of Supply no. 1313423
We got the material without Bills of Supply. Please mail me [protected]@dartdesign.in...
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Hello Sr/ Madam,

My AWB number is[protected]. Shipment is from Access USA to India.

in KYC i have uploaded my IEC - IRJPS6307C, AD code - 6380198 registered on ACCDEL4 and my GSTIN : 03IRJPS6307C1ZT.

Upon import of goods i was asked to present BIS, Bank statement and invoices which were verified by Customs officials.

the goods were released yesterday, But i have some issues.br...
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B
Babpra
from Chennai, Tamil Nadu
Jul 18, 2023
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Fedex Parcel at Delhi Customs for 4 days, CBE not filed yet

Address:Fedex, Delhi

My parcel has been sent through Fedex from China.
My Tracking number is[protected]

It has reached Delhi customs on 15th July. Still now CBE has not yet filed.

I have submitted the KYC documents and it has been Audited

The customer care executive are not answering properly for not filing the CBE

Still no idea why they have not submitted the CBE...
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D
Danish1500
from srinagar, Uttarakhand
Jul 14, 2023
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Package not delivered | Tracking# 771465877963

Good Evening,

My name is Danish and this email will serve as a written complaint against Fedex and its employees Ms.Deepti, Ms.Neha and Mr.Shrey Lath, as they have failed to follow up on this case ( Tracking#[protected].

I have continuously requested them to have my issue resolved but they literally took this matter very lightly.

Issue:
My package was shipped from the USA on 03/03/2023...
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A
ashutosh.k
Jun 10, 2023
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Urgent visa documents not delivered

Address:New Delhi

Hi, I have send my documents from France to Delhi India as required for visa. It is all documents in envelope and stuck at FedEx New Delhi. Since 15 days they are showing state transit and not delivering. When I contacted customer care.. they told me it is with custom. I asked them I have my important visa appointment and the package is only documents, why custom has not cleared since 15 days. Still they are not clearing and by passing day...
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L
LEOTOUGE240
May 28, 2023
Mar 14, 2024
This thread was updated on Mar 14, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My Package is being held in customs and no answers from anyone

Website:FedEx

I Have called Fed Ex and fed ex trade network many times in the past 3 days but for some reason the agent assigned to my case in customs does not awnser anything or call back. It says that I need to fill out a specialized form/statement form but how can I fill out a form if I don't get a email or what form it is. Package origins was japan and destination is Puerto Rico to me. Tracking #[protected] I even contacted FedExHelp on Twitter but...
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M
Megan789
May 3, 2023
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Fedex Kyc submission

Address:Bejing

Hello it's Megan from an oversea company, we had sent 2 boxes of ballons from China to India, the ballons are for supporting team RSH in IPL, we are going to give out for free as an sponsor oversea, we don't have an company in India so we asked our friend to done the KYC and they will help us to give out the ballons for free.
We have done all the doc that FedEx required but the ballons had been stucked since 4/15, there is nothing...
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S
Sudhakar__s
from Bengaluru Pete, Karnataka
May 1, 2023
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CBE not filed AWB tracking number:635678510948

Address:Bengaluru

Dear Sir/Madam,

I am writing this email to register a complaint against the poor service provided by FedEx CBE. I have been facing a lot of trouble with the shipment of my product, which reached Bengaluru airport on 17th May. Although I submitted the necessary documents for KYC by20th May & gof aprooved also, it's been a long time now, and my shipment is still not cleared.

I have been constantly following up...
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V
Vijay Walunjkar
from Pune, Maharashtra
Apr 28, 2023
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Parcel stuck in Mumbai from last 5 days

Docket number[protected]
Document parcel has been send from US on 18th reached India Mumbai on 24th but not delivered till today
Daily the answer is it will reach immediately but nothing happens....
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C
Chaisng900
Apr 20, 2023
Sep 5, 2023
This thread was updated on Sep 5, 2023
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Zero customer service and in support to scammers and since their employees are full on fraud and scam

First the pick up took them a week to get a pick up done and still no pick up had been issued they continue on lying and cod wrong up for the vendor so I’m not sure who to belive and when on top of it first apparently they poked up my pkxahr but 3 days later they notify me and tell me that the only received partial of the package and they are waiting on the shipper to give them the other 2 boxes and I still don’t believe that they even...
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D
Deepakk477
from Bengaluru, Karnataka
Apr 5, 2023
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Mall package stuck at bangoare fedex custom office.

Address:Bangalore

Fedex - small package stuck at bangoare fedex custom office.

My Indian friend from France sent my own small parcel to me. I forgot at his place in France. now, he sent on 28 March and arrived in Bangalore on 29th March. It is a non-commercial product for my individual use. I have already did KYC form filling up as per their instructions. Since it is clear from the consignee side and they acknowledged it. they told me by email...
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R
RaghavRdy
Apr 3, 2023
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Package stuck at Bangalore airport

Hi,
I have sent a laptop from USA to Bangalore on 27th March, it has to be submitted by 31st of March. FedEx had promised delivery by 30th March however shipment is stuck in Bangalore airport from 5days. FedEx team is not providing updates and not responding. Every day I have been writing mails and calling still no response it’s very unprofessional.
AWB [protected]...
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A
Anu_pr
from Pathankot, Punjab
Mar 30, 2023
Sep 5, 2023
This thread was updated on Sep 5, 2023
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No update in shipment status

This is regarding my shipment awb[protected] which is stuck in customs and I have called the FedEx team more than 10 times but there are literally big time liars…they always tell tht they will get back with the uodated information but not once they hv called.and when u call th they literally hv no info..useless customer care..it’s just plain harassment at this point...
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S
Sukriti Vajpayee
Mar 24, 2023
Sep 5, 2023
This thread was updated on Sep 5, 2023
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Negligence by FedEx AWB-395884226260_ March 2023

Address:India

My AWB[protected] was shipped on 17th March 2023 from Philadelphia, US to Noida, UP via FedEx with express international delivery costing my brother( Savit Vajpayee) $279.29, scheduled to be delivered by 20th March 2023 before 8 pm, IST. The product contains a new iPhone 14 pro 256 GB.

The shipment was delayed due to negligence by Fedex ( Flight delays) and reached India only on 21st March, which is after the promised deliver...
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