Claimed

FedEx Complaints & Reviews

2.4
Last updated Aug 2, 2022
Complaints 1386
Resolved
629
Unresolved
757
Quick Links
Statistics
Share
Contacts
ADVERTISEMENT

File a complaint to FedEx

Having problems with FedEx?

File a complaint and get it resolved by FedEx customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
ADVERTISEMENT
FedEx
Customer Service Contacts

FedEx Website

FedEx Head Office Address

2nd Floor, West Wing, No. 15, 1st Main Road, 6th Cross, Gandhinagar
Bangalore
Bangalore District
Karnataka
India
560009

FedEx Phone Numbers

Toll free
1800 419 4343
73
97

View more phone numbers

Phone
+91 22 2571 4444
29
72
View all FedEx contacts
ADVERTISEMENT

FedEx reviews & complaints(1386)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Two days package held two days
Delivery to wrong address
Ask for station manager to call me
Five FedEx employees ask them to
Call me never got a call back
So much for customer service!!!...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Hi

One of my colleagues at work in the UK has sent me a shipment to my location in India via FedEx.

FedEx has a tracking system where I can enter my tracking/AWB number and it says the shipment is delivered to me.

However, the shipment is NOT delivered and it is held up at Delhi Customs (according to customer support at FedEx). I am receiving emails/calls from FedEx asking me to submit the required...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Hi, so this is regarding a laptop that has been shipped from my company in usa for work purpose.
There is this particular customs clearance person called Sumanth who is hopeless at his job of communicating with the customer.
My shipment has been stuck for over a month with clearance team.
They have asked for a value supporting document which i have provided multiple times. The laptop is a HP laptop and costs 1200 dollars...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I have received a shipment from UK on 10/06/2022 and during which I was requested by FedEx for additional document to release my packages. I furnished all documents requested by FedEx by 21/06/2022.

With the document provided FedEx just released on package[protected] and the other package which I am asking status now[protected] was not released until 18/07/2022 inspite of me chasing FedEx team every alternative day....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I've been charged Rs. 112 as custom duty, Rs. 318 and IGST, 590 as Duty Advancement Charges. Duty Advancement charges is greater than combined value of custom and GST being charged to me. I've paid already for shipping now they're charging me as Duty Advancement. It's pure loot. I've mailed them several times. They're not responding anything regarding this. These companies has no regularities policies. Please look into the matter and refund...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
The shipment from China vide FedEx AWB[protected] is held at Bangalore more than 45days instead moving to Chennai. This shipment booked with delivery address at Chennai but your team held at Bangalore without our confirmation. we called your and sent mail team many times to your team, visited your chennai office but no response from any of FedEx team. if possible clear the shipment and delivery it or send it to chennai we will engage the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Hello,

Our first international shipment AWB[protected] landed in India on 05/27 and clearance exception occurred.

All requested details are shared on very next day on 05/28 and no response heard from FedEx post that for almost a month.

Sent 25+ follow up emails on every different day and even they didn’t acknowledge and respond to any of our emails.

After multiple escalations...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
On friday evening the one of the team member from fedex texted a message on whatsapp regarding your package has been landed india and you need to pay ₹ 2600 for the land delivery to the doorstep. I agree and accepted they give me the company accountant details and numbers. I paid it on the right time. Thenafter next day morning i got a message from same number regards with package has been start journey with our delivery guys and reached...
+1 photos
+3 videos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Dear Sir/ Mdam,
My courier was stuck up from last 1 month (AWB:[protected] in FedEx and i was face worst service from FedEx India.

Still not received any proper clarification from FedEx.

Even not provide any proper person for better clarification.

Please help to share some proper and best service provider person from FedEx....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A packacge was sent from Shenyang, china containing Provisional degree certificates from University of about 19 students. The shipment tracking number is[protected] and it seems that the package is lodged at Bangalore customs awaiting clearance for about a month. The certificates are required urgently within a week for students for educational purposes. We have contacted Fedex multiple times but have not recieved any positive response....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
12/07/2022
Tracking id is[protected]
CHINA-MUMBAI

order on 25/05/2022
its been more than a month shipment has arrived at Delhi but Fedex team is not updating when they will release our shipment every time when we ask for update they are just telling that its in clearance
customer support :-mohit.[protected]@fedex.com
KYC Team:-sahersha.[protected]@fedex.com...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Plz I have submitted my all required documents like pan and addhar plz resolve it or release it plz
FedEx customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I have sent an international shipment to Bangalore and it reached there on june 15 and since then no progress and is showing as clearance delay. I have already sent my confirmation to pay all customs duties and kyc documents were submitted. My assigned agent Sumanth is not responding to any of emails regarding status. I’m now very worried about my package. Even contacted customer service, virtual assistance and no one is updating me my...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    CBE Filed Date 23-Apr-2022
    Current Status QUERY RAISED
    Status Date 24-Apr-2022
    HAWB No[protected]
    Courier Co FEDEX

    Since April 25th, 2022, my package status is "Clearance delay - Import". contacted FedEx customer service several times, but the executives had no proper answers. On an average, how many years will it take to deliver a package when shipped through FedEx?...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Two days ago (June 30th, 2022), I was asked to provide my KYC documents to allow a package (AWB:[protected] sent to me by my university in the US to clear customs at BLR Gateway. However, whenever I tried, I constantly received the same error: #400 Server is down Please try after some time. I kept trying over the past two days and I am still getting the same error, most recently just now - 9:27 PM IST, July 2nd, 2022 - and with the same results. I would like to know some other means by which I can upload my documents. Otherwise, I would like to know when the servers will be back up.
    FedEx customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      The customer care department is not taking action against delayed delivery of a priority shipment. I work has been halted and is causing serious loss.

      The Estimated time of arrival was 28th June 2022. It is 2nd of February 2022 and no information is being provided for our shipment Tracking ID[protected].

      We have made several phone calls over the last 5 days and also requested to speak to some senior management...
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      [protected]

      [protected] Dear Sir, I had booked a parcel through phoenix couriers on fri 24 june for the parcel to reach dubai on mon 27 june by FedEx. Paid thm 3500 I found fedex didnt send on sun saying there were operational issues and no intimation of delay. When i called the helpdesk i was informed thrice they can pull back the consignment i need to write to [protected]@fedex.com which i did from my email the courier phoenox...
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      Document sent from INDIA TO US
      on 17th june.

      Not delivered.

      Docket no.[protected]...
      +1 photos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      On 6/29 we had a delivery in which the driver just threw the package onto the porch instead of walking up 2 steps & place it on a chair! https://ring.com/share/3e2136d0-9bef-4cd1-b490-67f97a448c42?fbclid=IwAR340DrTqJy...
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      Hello,

      AWB:[protected]

      I have a shipment coming from US to India, which requires KYC documents to be submitted for customs clearance. I submitted my KYC documents initially and they were rejected. I am asked to reupload the new documents to the KYC portal. However I am unable to reupload the new documents on the KYC portal.

      When attempting to reupload, it shows an error message "Kyc document...
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy