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Last updated Aug 2, 2022
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FedEx reviews & complaints(1386)

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D
Detlef Schulze
Aug 2, 2022
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Fedex — Delayed & delivery wrong address

Two days package held two days
Delivery to wrong address
Ask for station manager to call me
Five FedEx employees ask them to
Call me never got a call back
So much for customer service!!!...
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M
mrjaskiratsingh
from Chandigarh, Punjab
Aug 1, 2022
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Fedex — FedEx KYC Portal Technical Issues causing harassment to the end user

Hi

One of my colleagues at work in the UK has sent me a shipment to my location in India via FedEx.

FedEx has a tracking system where I can enter my tracking/AWB number and it says the shipment is delivered to me.

However, the shipment is NOT delivered and it is held up at Delhi Customs (according to customer support at FedEx). I am receiving emails/calls from FedEx asking me to submit the required...
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D
[email protected]
Jul 29, 2022
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Fedex — Fedex Scam!!! Awb 941331545928

Hi, so this is regarding a laptop that has been shipped from my company in usa for work purpose.
There is this particular customs clearance person called Sumanth who is hopeless at his job of communicating with the customer.
My shipment has been stuck for over a month with clearance team.
They have asked for a value supporting document which i have provided multiple times. The laptop is a HP laptop and costs 1200 dollars...
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V
veena r
Jul 28, 2022
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Fedex — Escalation : Package not delivered since June 10/06/2022

I have received a shipment from UK on 10/06/2022 and during which I was requested by FedEx for additional document to release my packages. I furnished all documents requested by FedEx by 21/06/2022.

With the document provided FedEx just released on package[protected] and the other package which I am asking status now[protected] was not released until 18/07/2022 inspite of me chasing FedEx team every alternative day....
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O
Orakel
Jul 22, 2022
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Fedex — Duty Advancement Charges

I've been charged Rs. 112 as custom duty, Rs. 318 and IGST, 590 as Duty Advancement Charges. Duty Advancement charges is greater than combined value of custom and GST being charged to me. I've paid already for shipping now they're charging me as Duty Advancement. It's pure loot. I've mailed them several times. They're not responding anything regarding this. These companies has no regularities policies. Please look into the matter and refund...
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R
r.g.arunachalam
Jul 19, 2022
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Fedex — Airway bill No : 274069680335 is on hold for 45days - without clearance

The shipment from China vide FedEx AWB[protected] is held at Bangalore more than 45days instead moving to Chennai. This shipment booked with delivery address at Chennai but your team held at Bangalore without our confirmation. we called your and sent mail team many times to your team, visited your chennai office but no response from any of FedEx team. if possible clear the shipment and delivery it or send it to chennai we will engage the...
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D
divyaprabhu
from Chennai, Tamil Nadu
Jul 19, 2022
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Fedex — FedEx trying to overcharge customers through Warehouse and duty advancement charges

Hello,

Our first international shipment AWB[protected] landed in India on 05/27 and clearance exception occurred.

All requested details are shared on very next day on 05/28 and no response heard from FedEx post that for almost a month.

Sent 25+ follow up emails on every different day and even they didn’t acknowledge and respond to any of our emails.

After multiple escalations...
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J
jagin p joseph
Jul 17, 2022
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Fedex — Product Receiving delay

On friday evening the one of the team member from fedex texted a message on whatsapp regarding your package has been landed india and you need to pay ₹ 2600 for the land delivery to the doorstep. I agree and accepted they give me the company accountant details and numbers. I paid it on the right time. Thenafter next day morning i got a message from same number regards with package has been start journey with our delivery guys and reached...
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K
Keyur Thummat
from Vadodara, Gujarat
Jul 16, 2022
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Fedex — Worst service from FedEx because my courier was stuck up from last 1 month (AWB: 777009361659)

Dear Sir/ Mdam,
My courier was stuck up from last 1 month (AWB:[protected] in FedEx and i was face worst service from FedEx India.

Still not received any proper clarification from FedEx.

Even not provide any proper person for better clarification.

Please help to share some proper and best service provider person from FedEx....
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P
Princian07
from Ernakulam, Kerala
Jul 12, 2022
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Fedex — Delayed customs clearance

A packacge was sent from Shenyang, china containing Provisional degree certificates from University of about 19 students. The shipment tracking number is[protected] and it seems that the package is lodged at Bangalore customs awaiting clearance for about a month. The certificates are required urgently within a week for students for educational purposes. We have contacted Fedex multiple times but have not recieved any positive response....
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S
samad khan630
Jul 12, 2022
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Fedex — Not Releasing Shipment

12/07/2022
Tracking id is[protected]
CHINA-MUMBAI

order on 25/05/2022
its been more than a month shipment has arrived at Delhi but Fedex team is not updating when they will release our shipment every time when we ask for update they are just telling that its in clearance
customer support :-mohit.[protected]@fedex.com
KYC Team:-sahersha.[protected]@fedex.com...
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S
Saidutta
Jul 8, 2022
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Plz I have submitted my all required documents like pan and addhar plz resolve it or release it plz
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    L
    leena04
    Jul 5, 2022
    Jul 29, 2022
    This thread was updated on Jul 29, 2022
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    Fedex — Shipment stuck at Bangalore customs

    I have sent an international shipment to Bangalore and it reached there on june 15 and since then no progress and is showing as clearance delay. I have already sent my confirmation to pay all customs duties and kyc documents were submitted. My assigned agent Sumanth is not responding to any of emails regarding status. I’m now very worried about my package. Even contacted customer service, virtual assistance and no one is updating me my...
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    S
    spothan
    from KAnnur, Kerala
    Jul 4, 2022
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    Fedex — Fed-up with FedEx - Shipment under customs clearance for more than 70 days!!

    CBE Filed Date 23-Apr-2022
    Current Status QUERY RAISED
    Status Date 24-Apr-2022
    HAWB No[protected]
    Courier Co FEDEX

    Since April 25th, 2022, my package status is "Clearance delay - Import". contacted FedEx customer service several times, but the executives had no proper answers. On an average, how many years will it take to deliver a package when shipped through FedEx?...
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    P
    PGhantas
    from Hyderabad, Andhra Pradesh
    Jul 2, 2022
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    Two days ago (June 30th, 2022), I was asked to provide my KYC documents to allow a package (AWB:[protected] sent to me by my university in the US to clear customs at BLR Gateway. However, whenever I tried, I constantly received the same error: #400 Server is down Please try after some time. I kept trying over the past two days and I am still getting the same error, most recently just now - 9:27 PM IST, July 2nd, 2022 - and with the same results. I would like to know some other means by which I can upload my documents. Otherwise, I would like to know when the servers will be back up.
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      G
      gaurjain37
      from Lucknow, Uttar Pradesh
      Jul 2, 2022
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      Fedex — No update being received regarding a delayed priority shipment

      The customer care department is not taking action against delayed delivery of a priority shipment. I work has been halted and is causing serious loss.

      The Estimated time of arrival was 28th June 2022. It is 2nd of February 2022 and no information is being provided for our shipment Tracking ID[protected].

      We have made several phone calls over the last 5 days and also requested to speak to some senior management...
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      D
      Debika pinto
      from Mumbai, Maharashtra
      Jul 2, 2022
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      Fedex — Parcel Not shipped on time, returned back and i'm importer

      [protected]

      [protected] Dear Sir, I had booked a parcel through phoenix couriers on fri 24 june for the parcel to reach dubai on mon 27 june by FedEx. Paid thm 3500 I found fedex didnt send on sun saying there were operational issues and no intimation of delay. When i called the helpdesk i was informed thrice they can pull back the consignment i need to write to [protected]@fedex.com which i did from my email the courier phoenox...
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      S
      SBGC GALAXY
      Jul 1, 2022
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      Fedex — Non delivery 274449870707

      Document sent from INDIA TO US
      on 17th june.

      Not delivered.

      Docket no.[protected]...
      +1 photos
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      A
      applecraze
      Jun 30, 2022
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      Fedex — The way a driver delivers package

      On 6/29 we had a delivery in which the driver just threw the package onto the porch instead of walking up 2 steps & place it on a chair! https://ring.com/share/3e2136d0-9bef-4cd1-b490-67f97a448c42?fbclid=IwAR340DrTqJy...⇄
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      M
      macline fernandes
      Jun 29, 2022
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      Fedex — Not able to upload KYC

      Hello,

      AWB:[protected]

      I have a shipment coming from US to India, which requires KYC documents to be submitted for customs clearance. I submitted my KYC documents initially and they were rejected. I am asked to reupload the new documents to the KYC portal. However I am unable to reupload the new documents on the KYC portal.

      When attempting to reupload, it shows an error message "Kyc document...
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