FedEx Complaints & Reviews

Wednesday, 11/26/25
5:57 AM
Shipment information sent to FedEx
4:36 PM
Picked up
BERLIN DE
8:10 PM
Left FedEx origin facility
BERLIN DE
8:52 PM
On the way
SCHOENEFELD DE
8:52 PM
International shipment release - Export
SCHOENEFELD DE
10:16 PM
On the way
SCHOENEFELD DE
11:39 PM
Arrived at FedEx hub
ROISSY...

I sent a package to Bangalore India on 10/27
I have asked for a support ticket to be opened 3x .
I finally got an email today for my support ticket C[protected] Ref-4163
I have never had such poor communication and lack of timely follow up.i sent the request 2 weeks ago. In have emailed back and forth the a FedEx India team over 60x.
No resolution
I didn’t fill out the Commodity sheet — FedEx did, now...

Reference AWB No.[protected] import from china to india. We would like to know the delivery status....

My Documents held up for past 5 days since 16 July 2025 at Luanda Angola Customs. AWB[protected]
Please urgently deliver to Ms. Carla [protected]...

Every time I try to generate an OTP before I can start the process of submitting my KYC by validating the AWB number, e-mail, phone, name and then the CAPTCHA to be able to proceed. Every time I type the CAPTCHA it keeps throwing the following error "Shipment already completed for AWB Number."

It doesn't make sense as my shipment has not arrived and neither have i managed to upload my KYC....

Dated[protected], Received Call from [protected] as fedex courier Service,
as i verified in Truecaller it's showing name as Gaurav prasad, as said that your courier was unable to deliver the parcel due insufficient address,
i didn't sent any courier to anywhere, they were telling that your courier was booked from mumbai,

since a year ago i didn't visited mumbai...

Got a call from fedex stating my delivery is sent as a confirmation call. to bring this to your notice that i have not sent any package from mumbai to iran on 31st. someone has misused my details to send this courier.

i live in hyderabad and had mot visited mumbai lately in 3 years, kindly take action and keep my data protected....

Fedex team,

MY shipment details are as follows:
AWB[protected]
Reference ID D5FVAhV3

I have shared my KYC documents which are front page and back page of Aadhar card. For almost last 10 days I have been harassed by your team. I am writing to express my frustration and seek resolution regarding the repeated rejection of my KYC documents, which I have submitted multiple times. Despite following the instructions provided, my documents continue to be rejected, causing unnecessary delays and inconvenience.

Please provide me with specific reasons for the rejections and assist me in resolving this matter immediately. I would like to escalate this issue to a supervisor or manager to ensure it is addressed appropriately. PLEASE NOTE: If this is not addressed in this attempt I will be taking support of legal route through police and consumer court against FedEx operations.

I am continuously getting otp error while trying to upload KYC documents . It is always showing as otp re sent 8 times . Try again after 24hrs

I imported my personal like cloths and more belongings worth 300gbp from Uk to India through FedEx from a mediator called parcel hero. I paid shipment charges quoted in parcel hero website. Now I got mail from FedEx stating that I need to pay custom taxes worth 25, 000 Rs. I can't pay this tax for 28kg personal belongings. I want to cancel the shipment and refund my money back or deliver the shipment with no extra cost. As I paid for the shipment I don't want to pay more. When I got the quote, they never mentioned anything like this and now they are asking for taxed and all. tracking number is[protected]

Fedex company wrongly filed our Tax invoice under LUT instead of IGST paid for the abv said AWB. My gst amount is blocked because of this in customs.
We have been mailing to your team and also to [protected]@fedex.com but we found there is no proper grievance system in your company forget about solving our issue since last 2 months.

1) they never acknowledged the issue. Never accepted the mistake that they have wrongly filed, we have given TAX INVOICE which clearly states IGST paid, have sent mail, still they are not accepting their mistake
2) Also they say SB cannot be amended, which is wrong as UPS has already done an SB amendment to us.
3) toll free nos are useless as they no authority to solve these issues and nor the fedex exceutive mention phones nos of in the mail signature, so where we can speak ?

They only give 1 line answer - SB cannot be amended.

Dear Team,

This has reference to the consignment number[protected]. I have shipped Indian Spices and Sweets to Spain. I have booked one consignment with Fedex with complete description of food items along with invoice to Fedex and they have accepted my parcel and shipped to Spain . However the consignment reached to Spain and again return to India. when I complained to Fedex they said these spices are not allowed to send...

On[protected] Fedex delivered my package to 1151 S. Graham Rd, Greenwood, IN, tracking #[protected]. I notified Fedex with no action/response. Ordered from Shein. Correct address is 512 Carol Dr., Greenwood, IN...

One of my client send me a courier for testing purpose and now it got stuck in Mumbai and I got the below notification while tracking my product

A specialized form/statement is required for clearance from recipient.
Recommended action: Please call FedEx Customer Service.

I have tried to contact Fedex but no one know which form is required and where I need to submit it.

Tracking No:[protected]

Tracking number:[protected]
Bills of Supply no. 1313423
We got the material without Bills of Supply. Please mail me [protected]@dartdesign.in

Hello Sr/ Madam,

My AWB number is[protected]. Shipment is from Access USA to India.

in KYC i have uploaded my IEC - IRJPS6307C, AD code - 6380198 registered on ACCDEL4 and my GSTIN : 03IRJPS6307C1ZT.

Upon import of goods i was asked to present BIS, Bank statement and invoices which were verified by Customs officials.

the goods were released yesterday, But i have some issues.br...

My parcel has been sent through Fedex from China.
My Tracking number is[protected]

It has reached Delhi customs on 15th July. Still now CBE has not yet filed.

I have submitted the KYC documents and it has been Audited

The customer care executive are not answering properly for not filing the CBE

Still no idea why they have not submitted the CBE

Good Evening,

My name is Danish and this email will serve as a written complaint against Fedex and its employees Ms.Deepti, Ms.Neha and Mr.Shrey Lath, as they have failed to follow up on this case ( Tracking#[protected].

I have continuously requested them to have my issue resolved but they literally took this matter very lightly.

Issue:
My package was shipped from the USA on 03/03/2023 and till today I have not received it. I have been only told that it's with the customs SIIB team and only they can release it.

I travelled to Delhi from Srinagar on 06/07/2023 to only get this issue resolved ( spending almost 30k ).

I went to the FedEx Cargo office at Airport and they assured me that this will be released in a few days and my trip to Delhi for this purpose will not be wasted. They only asked me to write a letter to SIIB team of airport customs to have my package released. I wrote a letter to the customs office and left that place.

But it's a shame that till today neither I have received any call, email or message.

By doing this act it's very clear to me that FedEx employees who met me at FedEx cargo office near Delhi airport also did not keep their word and fooled me.

I want the resolution to this matter asap, otherwise I will take this to the court and file a regulatory complaint against FedEx.

( Additionally I was only asked to provide the actual invoice of the package and nothing else which I did provide but still my package was not released. Also I had an another shipment coming from the same place in USA with same package material and that was delivered without any issue, that tracking number is[protected], if this package was delivered to me without any issue then why the package under tracking#[protected] has not been delivered yet )

Hi, I have send my documents from France to Delhi India as required for visa. It is all documents in envelope and stuck at FedEx New Delhi. Since 15 days they are showing state transit and not delivering. When I contacted customer care.. they told me it is with custom. I asked them I have my important visa appointment and the package is only documents, why custom has not cleared since 15 days. Still they are not clearing and by passing day by day.. please suggest what I can do as it’s very important for my career. Thanks in advance

I Have called Fed Ex and fed ex trade network many times in the past 3 days but for some reason the agent assigned to my case in customs does not awnser anything or call back. It says that I need to fill out a specialized form/statement form but how can I fill out a form if I don't get a email or what form it is. Package origins was japan and destination is Puerto Rico to me. Tracking #[protected] I even contacted FedExHelp on Twitter but...