[Resolved] Dotzot — snapdeal not refunding my money

SsShraddha singh

from Jhansi, Uttar Pradesh

Address:	222002
Website:	Snapdeal

Hello, my awb tracking number —[protected] reference no. — 52865752
Tracking id - [protected]
I have requested to return a pair of sarees i. E — 2 in sets) on 22 december, 2018 from snapdeal and the pickup boy was came on 23 december, 2018, after some days i got an email mentioning that my item that i had returned was incomplete and they aren't going to refund my money. After that i was continuously seeking seek through emails and calls but they have worst customer care service and no helping me at all and yesterday they sent me another message that my order didn't go through the quality check. That's why the are returning my order back to me through dotzot but i want refund as soon as possible.

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Feb 5, 2019

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2019

DotZot Customer Care's response Dear Shraddha singh

We wish to inform you that DotZot is the delivery partner for your order number :[protected] booked through Shipper . However, if you want the delivered shipment to be returned to your shipper, we would require instructions from your shipper.

Therefore we request you to contact your shipper for further assistance.

Yours sincerely
Customer Service - DotZot

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Hi Shraddha!

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal