Dr. Agarwal Eye Hospital — Lasik surgery failure and Careless process !! | |||||
Dear Sir/Madam, I have myopia eye power of -3 on both eyes and I'm contact user for more than 5 years and I was suggested for LASIK by doctors in your branch and I have made my decision for proceeding with LASIK. [protected] : I Went for full inspection pre Lasik with includes Blood tests, Eye pressure, Refractions, Pentacam and one more specific test which i don't know as they didn't mention the name and said I have a scar in left eye and for that we need to take a test and after that we can proceed for LASIK, later all test completed and they informed we can proceed for LASIK as all tests are fine and no issues will come and I also asked whether the scar will create issues while LASIK and Dr. Ramya was the person taking care of my full consultation and operation. Dr. Ramya finally after inspecting my eye said you can proceed for LASIK as this scar won't disturb LASIK and there will be a slight difference in quality. Further myself and my father had a discussion with counselor Mr. Bala and he also said all tests went well and no issues will be faced during and post LASIK other than slight quality/clarity difference in left eye due to scar. [protected] : Operation day !! Like before all test and pre Lasik procedure taken care and all went well and went to operation theatre. Dr. Ramya's last patient on that day as they said. Note: Vision and very good pre Lasik and while wearing specs no issues with clarity and during refraction also power stabled and all is fine. During operation Dr. Ramya was performing LASIK procedure for right eye and completed very soon and next to left eye she was delayed than right eye may be due to unidentified scar and also speaking continuously that tell that refraction person to do procedure correctly or she won't allow inside lab like that. Eye minutes later Dr. Ramya said operation went well and said to come next day for consultation. [protected] : Meet Dr. Ramya and she said vision restored very well and said to continue drops as per prescription. [protected] : After few days of LASIK I understand my left eye vision is not fully recovered. I can feel the quality difference as informed earlier and surprisingly I can observe vision difference and vision not fully recovered, I feel letters and objects in shattered way and I can't focus anything like right eye.. Note: all tablets and drops taken as per prescription and I was fully in home till today after LASIK due to recovery hope. Later in upcoming consultation with Dr. Ramya, I used to inform always that I feel the shattered vision and blurry vision in left eye and right eye is good. But she always referring that due to scar your vision will be like this only and we have already informed and can't do anything now. I don't understand why you guys being Dr. and playing in life like this.. I request you to be careful in all process of LASIK and befor and during operation. I feel bad for taking LASIK with your hospital and i have wasted my money, time and left eye vision due to carelessness and lethargic. Thanks for making my good vision into a bad Vision now. Was this information helpful? | |||||
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Dr. Agarwal Eye Hospital customer support has been notified about the posted complaint. Verified Support Nov 12, 2021 Dr. Agarwal Eye Hospital Customer Care's response Dear Harish, Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future. If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch. Regards Team Dr Agarwals Eye Hospitals. | |||||
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+91 44 2811 2811
+91 44 2811 2525
+91 44 2811 6233
19, Cathedral Road, Chennai, Tamil Nadu, India - 600086
My vision is getting more blur on left eye and my eye vision also getting glare most of the times
I’m not able to view traffic lights and other lights clearly!! It’s fully blur and shaky!!
I had consultation with Dr. Susan before 02 months and she said to come for consultation after 02 months I.e Feb 1st week but till now hospitals is not following with me for consultation!! They don’t even care if I come or not and also don’t care about my vision coz they collect money for operation and next 4 to 5 consultations!!
I’m following with hospital reception for appointments but they are not providing any confirmation!! They are simply postponing the date and please be informed my drops are finished and I don’t know whether I should continue or discontinue and I don’t aware !!
Fully frustrated with your service and I don’t know how you people are sitting idle without even responding to the emergency and not even worried about patients requirements !!
Finally I lost my money, time and living with an blurry vision!!
I should have not undergone the lasik and better used specs or contacts lens and saved my vison and money !!
Worst experience with Agarwal !!