Dr. Agarwal Eye Hospital — Lens Store Incharge Behaviour is too much arrogant at Villupuram Branch.

Address:

Villupuram

I bought a lens at Dr. Agarwal Eye hospital Villupuram Branch, the lens I bought is good at initial stage after then it got defected because of insects attack when I going on a bike . First time they replaced the lens around at 7th month as it had 1 year warranty . Then the replaced lens also had the same problem after 6 months so I pleased the incharge to replace it as the new lens had 1 year warranty. Suddenly he way of behaviour is too arrogant. I said that I made a mistake on buying the product on your store better i would bought it from lenskart . He replied me at very arrogant nature and body language then go to that store . I replied him that I have given ₹6000 you have to answer me . Then I called the lens company itself on his phone she replied me that she will resolve the problem by replacing the lens and hanged up by telling me to give lens to the store . The store Incharge Mr. Dhayalan replied me that he will not take the glass and he said get out. I said I will not go out until my problem resolve’s. A another man working in the store threatened me by asking which is your city, what is ur name . Moreover he pushed me by his chest to get out of the store and talk. Then I got out of the store with heavy disappointment and heavy sadness . Moreover I said to the incharge that I will file a complaint he replied that do whatever you can and get out . All these talks made by him is very bad and disrespectful. Customer Satisfaction is zero. And behavior at customer is too much arrogant. Bad experience.