Dr. B.r. Ambedkar University — BSc degree not received in 15 years

I am waiting for B.Sc Degree copy from Dr. Bhimrao Ambedkar University, Agra (U.P). I passed B.Sc in 2006 and till date, I have not received it.
I applied for my degree copy on online portal of Dr. Bhimrao Ambedkar university and submitted the fee too, but it almost 11 months over, there is no movement in my degree status. Request you to please help in providing my B.Sc degree ASAP. I am attaching the status screenshot of my application.
Below is my marksheet roll number year wise:
Enrollment no. : 0318341 (Regular)
Bsc 1st year - 35170
BSc 2nd Year - 92465
BSc 3rd Year - [protected]
Online application Number: 1265741