Dr B. R. Ambedkar University — marksheet related issue

Address:	Agra, Uttar Pradesh
Website:	dbrau.org.in

Sir, i completed my graduation (Bsc) in 2016 but my marksheets of all three years haven't been printed yet, i have visited university many time but they are not even ready to talk and they always says your marks aren't in our records so we can't do anything...
Sir i cracked ssc cgl but couldn't go there for the documents verification just because of that and now i'm preparing for civil services. Sir what will i do if i crack the exam and won't be able to show my documents, suicide?
Thank you!