Dr. B.r. Ambedkar University — Online application 1282211 for issuing degree stuck for more than 6 months

Hi Team,
I applied for my degree certificate on 27th Feb 21 however, that application wasn't showing up and it got enrolled on 30th Mar 22 as per the degree tracking site. I made another online payment on 30th March which helped to enroll it. My application number is 1282211. Currently it has been 6 months 3 days precisely and my application is still sitting with Technical desk and haven't moved to next level. I am losing out on onshore opportunities because of lack of degree certificate. I even emailed on the Registrar email id however, seems it never was looked at. I want to request to please expedite the process and issue my degree certificate at the earliest so I do not lose out on more opportunities. Thanks in advance.