| Address: | Ankleshwar Gujarat India |
| Website: | www.drfixit.co.in |
To:
'Info',
[protected]@pidilite.in,
Madan Kumar
Cc:
tiwary.[protected]@gmail.com,
Reena 2
Sat, 18 Mar at 9:05 am
Dear Sir,
The trailing mails are self explanatory. I Have done waterproofing with Dr. Fixit authorized team of Surat zone for my house at Ankleshwar Gujarat. In begging only i complained for poor quality but they told that we are giving guaranty of 5-year on our letter head but nothing will happen for 10-years.
But in next year only my roof started leaking despite my complains they are only giving assurance that they will come after rain but years passing but no action from you prestigious team. The conditions are worsening but i am not getting action from your team.
This my last request and if action is not taken I am free to file a case in consumer court.
Details are attached for your kind perusal and necessary prompt action my all communications on what's app with you team is evident from begging. is saved in my phone as an evidence.
Regards
Madan Kumar Tiwari
On Wednesday, 22 June, 2022 at 03:59:21 pm GMT+3, Madan Tiwary wrote:
Dear Sir/Madam
The trailing mails are self explanatory. In beginning only I suspected of false play but you told to pay me remaking amount and ensured that the team is a genuine Dr. Fix it team. The roof started leaking in the first rain only however the team visited and assured of solution but latter rain stopped and things were delayed.
the picks of roof attached are self explanatory. I have video's also which i am not able to attached. now the roof is leaking heavily from every where.
I shall be highly obliged if you act promptly in this regard .as my property is damaging leading to hues loss to me.
Regards
Madan Kumar Tiwari
mail:-tiwary.[protected]@yahoo.in
On Wednesday, 23 September, 2020, 01:20:20 pm GMT+3, wrote:
Dear Sir/ Madam
The trailing mails are self-explanatory. I would like to bring to your kind notice that my roof is started leaking after few rains only but despite complaint to your local team on 22nd August 2020 they are not taking any action.
Kindly look into this issue despite my complain of below standard work in beginning only your team did nothing except convincing me to wait till your roof leaks.
Kindly do needful as due to leak my structure is on treat.
Regards,
Madan Kumar D. Tiwary
Head Projects_TSDF
Mobile No.: +91 [protected]
Email id : tiwary.[protected]@motherearthenviron.com
Mother Earth Environ Tech Pvt Ltd.
Head Office : # 2542, 28th Cross; 17th Main Road, Banashankari 2nd Stage, Bangalore - 560 070.
Site Address : UNIT-2 { Plot No. 158 to 164, KAIDB Kadechu Industrial Area; Village _Kadechur;Tehsil & District Yadgir; Karnataka-585221}
& UNIT-1 { Plot No 217, 2nd Phase, Harohalli Industrial Area, Kanakapura Taluk, Ramanagar District-562112}
Website : www.motherearthenviron.com
From: tiwary.[protected]@motherearthenviron.com
Sent: 09 June 2020 04:54 PM
To: 'Info'
Cc: 'tiwary.[protected]@yahoo.in'
Subject: RE: Complaint CC[protected]
Dear Sir/Madam,
Thanks for your reply in this regards. After talking with Priyanka Madam now I under stood that the team provided service to me belongs to Dr. Fix it only so my next request is kindly guide me on payments as shall I pay balance INR 24, 000/- to applicator or wait till your reply and what is your opinion about the quality of the work.
Regards
MK Tiwary
[protected]
From: Info
Sent: 09 June 2020 04:13 PM
To: tiwary.[protected]@motherearthenviron.com
Cc: tiwary.[protected]@yahoo.in
Subject: Complaint CC[protected]
Dear Mr. Madan,
Hope you are doing well!
This is in reference to your mail regarding the service complaint.
We would like to inform you that we are working on your query and have forwarded the mail to the concern team.
Let us know if you hav any further query, we will be more than happy to help you.
Regards,
Dr. Fixit Advice Centre
Disclaimer
The customer acknowledges that by mere reference of a trained contractor based on customer’s requirement, Dr Fixit (Pidilite) does not extend any warranty about such contractor’s quality of work. The warranty, if any, is purely between the customer and the applicator executing the work. Pidilite provides warranty only for the quality of its products, subject to adherence to recommended application procedures. Any liability, arising out of solution failure which cannot be ascribed to product failure, rest solely between the customer and the applicator and Dr. Fixit (Pidilite) shall not be held responsible for the same, in any manner, whatsoever
From: tiwary.[protected]@motherearthenviron.com
Sent: Tuesday, June 9, 2020 4:02 PM
To: Info
Cc: tiwary.[protected]@yahoo.in
Subject: RE: Reffe. Complaint No. CC[protected]
[Caution]: This is an external email DO NOT click any links or open attachments unless you know the content is safe.
Dear Sir,
Gentile reminder
This is bring to your kind notice that there is no response from your side I am daily calling your customer care but despite their assurance that I will get a call from customer complain department I am not getting any call.
Kindly look into this matter or I shall forced to take to face book and twitter and that condition will be not good for you.
Thanking in anticipation of prompt reply from Dr. Fixit.
Madan Kumar D. Tiwary
[protected]
From: tiwary.[protected]@motherearthenviron.com
Sent: 03 June 2020 06:43 PM
To: 'Info'
Cc: 'tiwary.[protected]@yahoo.in'
Subject: Reffe. Complaint No. CC[protected]
Dear Sir,
I would like to bring to your kind notice that
Performance test of the same is yet not done but the photo of the work is self-explanatory kindly look into this.
1
Surface Details ( Surface, Type of
Surface, Area in Sq.ft, Age of Construction,
Type of structure)
1362 SFT as per the bill (rough bill attached) inclusive of parapet
Age of structure constructed in 2011 but levelling and sloping done in 2017
Type of construction RCC
2
How much money spend for doing the work,
if any balance amount left
He has given rough bill of 49000/- (INR 36/- X 1362 sft
I have paid INR 25000/- (statement attached)
Balance INR 24, 000/- I have to pay
3
Is there part work left to do the work
As per applicator no part of work is left but photo of the work is self-explanatory
4
Work Started Date
Work started on 15th of May 2020 but not done continuous
5
Bill card or Warranty
Original bill and warranty is awaited
6
Work Completed date
2nd of June 2020
Supporting documents of the same attached for your kind perusal and necessary advice.
I hope the above is in order however please feel free to call or write to me.
Kindly reply to my queries of the first mail.
Regards
Madan Kumar D. Tiwary
[protected]
From: Info
Sent: 03 June 2020 05:04 PM
To: tiwary.[protected]@motherearthenviron.com
Cc: tiwary.[protected]@yahoo.in
Subject: Complaint case details
Dear Mr. Tiwary,
Hope you are doing well!
This is in reference to your mail regarding the water leakage been faced after completing the work.
We would request you to please provide us required details as below:
1
Surface Details ( Surface, Type of Surface, Area in Sq.ft, Age of Construction, Type of structure)
2
How much money spend for doing the work, if any balance amount left
3
Is there part work left to do the work
4
Work Started Date
5
Bill card or Warranty
6
Work Completed date
Let me know if you have any further questions, we will more than happy to help. You can also reach out to us on our Toll Free Number.
Dr.Fixit Advice Centre
[protected]
Disclaimer
The customer acknowledges that by mere reference of a trained contractor based on customer’s requirement, Dr Fixit (Pidilite) does not extend any warranty about such contractor’s quality of work. The warranty, if any, is purely between the customer and the applicator executing the work. Pidilite provides warranty only for the quality of its products, subject to adherence to recommended application procedures. Any liability, arising out of solution failure which cannot be ascribed to product failure, rest solely between the customer and the applicator and Dr. Fixit (Pidilite) shall not be held responsible for the same, in any manner, whatsoever
From: tiwary.[protected]@motherearthenviron.com
Sent: Tuesday, June 2, 2020 6:29 PM
To: Info
Cc: tiwary.[protected]@yahoo.in
Subject: RE: Request for suitable time
[Caution]: This is an external email DO NOT click any links or open attachments unless you know the content is safe.
Dear sir,
There is no miss call. My no. is [protected] kindly call any time I am available.
Regards
From: Info
Sent: 02 June 2020 06:14 PM
To: tiwary.[protected]@motherearthenviron.com
Cc: tiwary.[protected]@yahoo.in
Subject: Request for suitable time
Dear M/S. Tiwary,
Hope you are doing well!
This is in reference to your mail regarding the complaint.
We would like to inform you that we tried calling you but there was no response, so we request you to please provide a suitable time to call you back.
Let us know if you have any further queries, we will be more than happy to help you.
Regards,
Dr. Fixit Advice Centre
Disclaimer
The customer acknowledges that by mere reference of a trained contractor based on customer’s requirement, Dr Fixit (Pidilite) does not extend any warranty about such contractor’s quality of work. The warranty, if any, is purely between the customer and the applicator executing the work. Pidilite provides warranty only for the quality of its products, subject to adherence to recommended application procedures. Any liability, arising out of solution failure which cannot be ascribed to product failure, rest solely between the customer and the applicator and Dr. Fixit (Pidilite) shall not be held responsible for the same, in any manner, whatsoever
From: tiwary.[protected]@motherearthenviron.com
Sent: Tuesday, June 2, 2020 5:24 PM
To: Info
Cc: tiwary.[protected]@yahoo.in
Subject: Non satisfactory quality of work-reg.
[Caution]: This is an external email DO NOT click any links or open attachments unless you know the content is safe.
Dear Sir/ Madam,
The attached photographs of my tares (ROOF) are self-explanatory. Myself Madan Kumar D. Tiwary (Mob. [protected]) After taking details and registering on your website I got numbers of your Gujarat team finally talked with Mr. Modi at Ahmadabad, then he gave no of Baroda zone office and he of Surat zone office Mr. Haresh and finally Bharuch Zone Mr. Mehul.
He gave me two rates INR 60/- per SFT and INR 35/- per sft. And after visiting my house he told that we have to do so many preparatory work so, our proposed rates shall be INR 43/- and after negotiation they agreed for INR 36/- per SFT.
I given INR 25000/- advance then they started the work which was finished when I seen the photographs it looked very bad and when I complained they did one more quote and this pic is after one more quote after their std. work.
As per their bill my area of tares inclusive of parapet is 1300 sft. The material consumed one complete quote today was 30-litters.
As per my review and study of Dr. fixit application video’s and u-tube video’s the work is not satisfactory however I seek your guidance and final comments on the quality of work by seeing the photographs. If you want I have more phots for your kind perusal and conclusion.
Dr. fixit is one of India’s best companies in waterproofing and based on your name only I have chosen you over Asian paints. Kindly guide me what you think
Is the work executed is in line with Dr. Fixit std.
Is the team of Mr. Mehul, Mr. Haresh, Mr. Modi belong to your prestigious team or I am in trap of some cheat
Shall I release complete payment or hold part as performance guaranty
I shall be highly obliged if you can guide me and clarify my queries at the earliest.
Thanking in anticipation
Regards
Madan Kumar D. Tiwary
Mob.:- [protected]
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