| Address: | Kolkata, West Bengal |
This is to report a very horrendous and unwelcome incident that me and my wife have faced with dr lal path labs. I have been a customer of dr lal path labs since a long time and was under the false perception that it is a very professional and genuine company, but this incident has changed my views.
On 14th august 2018, my wife provided her blood sample for testing tsh and haemoglobin. I had booked for home collection of sample. The invoice id is inv[protected].
The home collection executive named barun praminck visited my home and collected the blood sample of my wife. He provided a receipt (No 171655) the lab id mentioned on the receipt was[protected]. The collection executive told that the report shall be available within 1 day. After that, even after a lapse of 3 days, when i found that the reports are still not generated, i called up the customer care. On providing the lab id, i came to know that my wife's blood sample has been swapped with someone called mr goel and my wife's blood test report has not been generated. The customer care executive advised me to contact the collection center at psc park circus, kolkata branch. On calling the park circus branch, someone called mr mandal picked up and gave vague explanations that "i don't know anything", "please call someone else" etc.
I called up the collection executive and he told me to contact customer care again. After calling customer care, again i was told to contact the collection center. Ultimately i was unable to understand whom to actually call, and what to do. I had to cancel the appointment with the consulting doctor treating my wife for which i had to undergo a loss of rs 1000.
I am totally shocked and disappointed with such pathetic service from dr lal. I am frightened to think about the plight of that mr goel whose reports were tested by my wife's blood sample. Was this information helpful? | 
