Dr. Lal PathLabs — Delay/no response on report status after allotted time also

Hi All,

It is such a bad experience with Lal path labs that Covid test given on 6th Nov and till date i have not received the report. I have calling the Sukh vihar center and your call center no, and everyone is saying it will come in couple of hours since 7th evening and nothing is happening.

Test given on 6th Nov @4.00 pm and lab id generated on 7th Nov @6.15PM since then I have chasing sukh vihar center but the person did not pick up call as the delay is from their side they confirmed it will be ready by 8th Nov morning but nothing came in. After numerous calls in the evening he said i cannot do anything talk to call center. At call center i booked my complaint for lab id[protected] @6.00 PM and they assured as they were assuring since morning that in couple of hours you will get status and call from other team, but no one called. At 7.15 PM on 8th Nov i called up again to logged complaint of my other lab id of[protected] and same answer complaint nos. are CMP[protected] & CMP[protected], to which these complaints should have raised by sukh vihar PSC who said i have escalated but he has not.

After waiting for 3 hours i called up to check on status which is your responsibility to provide the status CMP[protected] CMP[protected] pethatic service quality. The guy on the call Shelendra keep saying the same thing we are working you will get update then I asked him to cancel the test and refund the money which he said will raise i do not know when it will be resolved, I asked for your supervisor which he was not agreeing to and not letting me talk to him after lots & lots & lots of persuasion (Check the recording) he gave to Deep the supervisor and he said he got the update the reports will be ready in the night for sure, but in morning still same status. I asked for refund which he said cannot be done till morning.

Summarizing after 4 days my Covid test are not ready, I have taken appointment with doctor on Saturday and Sunday but without COVID report he will not meet it is mater of serious illness which no one is understanding and diverting me from one call to another with lies & lies & assurance without any result. Refund me the full amount immediately and it is upto you that you will give my report or not I can get it done somewhere else.

Fail to understand how this organization of yours work only on lies & false commitment. I have been given assurance of 48 hours which expired on 8th Nov @ 4.00 PM and I am writing this email on 9th Nov 8 AM, what do you expect this is serious and very bad on your part as an organization. You have taken money and I am following up all the time with no revert from your side. Highly disappointed from the response lies & false assurance with no outcome.

Refund me the money urgently it is not cheap test, we are working middle class family, it would have been better I would have gone to Govt or SRL rather going to Lal Path which I regret now.

It is difficult for me to expect even reply from your side with type of service levels you have & I am witness to this.

This is not normal Lipid profile which can wait for another day, it is COVID test which has big negative impacts.

NITIN JAIN