[Resolved]  Dr. Lal PathLabs — Refund was rejected for the delayed report

Address:	Narayani Diagnostic Center, Manpur, Gaya, Bihar, India
Website:	www.lalpathlabs.com

I took my wife to Narayani Diagnostic Center in Manpur, Gaya, Bihar for some tests i.e. CBC, CRP, Widal, Urine Routine Examination, Malaria and Dengue Serology as suggested in the Fever Profile mentioned by Dr. Faizan Ahmed.
But..
I received only the reports of CBC, CRP, Widal, Malaria and Urine Routine Examination on 03/10/2022 as per the committed time period. The patient had to wait one day extra due to delay in the reports of Dengue even after severe health conditions.
Finally I had to take my wife to the doctor on 04/10/2022 with all the reports I received except the reports of Dengue as it was not received till the stipulated time period i.e. by 10:00 AM till 04/10/2022.
So..
I raised a refund request for Rs. 1800/- against the test of Dengue on 04/10/2022 as the report for Dengue test was not received on time.
Dengue report was provided on 05/10/2022 even after the complaint and the concern Ref. No. CNP[protected] was raised on 04/10/2022.
I would never have given the sample for the Dengue Test if I was aware of the date for releasing the report.