Dream11 Fantasy — deduction of amount under fair play violation

Address:

A/30 MAHESHWARI SOCIETY, B/H PRATHAM FLATS,GOTRI ROAD, Vadodara, Gujarat, 390007

Hi... I withdraw 500 rupees for the very first time on 25th june stating that amount will be credited on 2nd july. But on 26th june i received that transaction failed and deducted 399 rupees on the basis of fair play violation. Please provide me my money back and do mention when will it be credited??
I have not done any sort of cheating ever. Also no sort of attention was drawn in the until the time money is withdrawn.