Dream11 Fantasy Customer Care
Dream11 Fantasy Pvt. Ltd.
Customer satisfaction rating: 37%
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1626
COMPLAINTS

Dream11 Fantasy Customer Care

Dream11 Fantasy Pvt. Ltd.

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1901-A, Naman Midtown, SB Marg, Elphinstone (W)
Mumbai
Mumbai City District
Maharashtra
India - 400013
Landmarks:Near IndiaBulls Finance Centre

Customer Care Phone Numbers and Contacts

Customer satisfaction rating
37%
Complaints
1626
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Resolved
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Dream11 Fantasy Complaints & Reviews

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Dream11 Fantasy — withdrawal amount not credited to bank account and not getting customer service support

 Dasharath Achare on Aug 19, 2019
I have won the 750 rupees on 4th august and do the withdrawal request. I got the withdrawal request mail and bank alert mail from their end but its over a 15 days that the amount still not credited to my account. I wrote lots of mail to dream11 customer mail id but i didn't get any response from their end. So please solve my problem as soon as possible....
Complaint comments  Read comments Complaint category Other

Dream11 Fantasy — I am complaining about withdrawal amount

 Rajat2247 on Aug 19, 2019
Helo sir actually i was playe dream 11 fantasy league since one year ago. The minimum withdrawl amount in dream 11 fantasy app is rsm 200.in 28th of june i withdraw amount request of rs. 200 in my bank account but the amount does not credit in my bank account.
Username - rajat2247
Transaction id - uw2019062117351230357967
Please resolve my problem as soon as possible....
Complaint comments  Read comments [1]Complaint category Lawyers and Attorneys

Dream11 Fantasy — one or more of the account not verified

 albin joseph albin joseph on Aug 18, 2019
I am using dream 11 app from past few months if i try to add money n wallet it’s adding successfully
But when try to withdraw the amount they have asking to verify my pan and bank account details, pan account was successfully verified no issue in that but when i try to verify my bank account always they saying details are not visible in the proof what i submit, but i submitted very crystal clear image files it’s happen several time
I think it seems dream11 people don’t want to me to withdraw the amount from wallet
Please do the needful...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Dream11 Fantasy — points not counted properly

 Shiva Jr. on Aug 17, 2019
Dear team, please note that, in the barcelona vs athletic club match, athletic club has won, but still players who took sergio roberto got additional 5 points for clean sheet. That made a huge change in the points.. Please rectify before crediting the accounts.. According to my league, i was suppose to win 400, but i got only 150.

Thanks and regards,
Shiva k...
Complaint comments  Read comments Complaint category Sports & Recreation

Dream11 Fantasy — didn't get my refund

 kumarprakhar7440 on Aug 16, 2019
I tried to credit my dream 11 account from my bank account. After doing the payment i didn't get cash on my dream 11 account.
After doing complaint they said it will be refunded between 8-21days. But after these days also i didn't get my refund in my bank account it's been over 25 days when i added the money i can show my account has been deducted by money but didn't get the refund...
Complaint comments  Read comments Complaint category Online Games

Dream11 Fantasy — amount deducted from bank but not credited to dream11

 Mohit Gidwani on Aug 12, 2019
I jst deposited 175 rs to join a contest of 300rs in a cricket match between vancouver knights and winnipeg hawks on 11th aug 2019, the amount immediately got deducted from my bank account bt the app got stuck as soon i entered the otp for payment process and it showed as payment failed in dream 11 and no money was credited into dream 11 neither it got refunded back to my bank account. Kindly look into this matter....
Complaint comments  Read comments [1]Complaint category Other

Dream11 Fantasy — money debited twice from my bank account but not credited into dream 11 account

 Jaivir B on Aug 11, 2019
Account : advja6yj dated: 11/07/2019 twice i tried to deposit a sum of 2, 000 rs each. Both times i entered otp and the loading screen for “redirecting to merchant” after payment came. Both times app was stuck on the same position. Subsequently twice i have been debuted from my saving bank account connected to dream 11 and yes dream 11 has not credited same of 4000 into my dream 11 account. Please note that not only did dream 11 not credit me, after crediting me they will not let me withdraw this amount as once you deposit you cannot withdraw. My complaint is 2 parts :
1) dream 11 must...
Complaint comments  Read comments [1]Complaint category Online Games

Dream11 Fantasy — not yet received the winning amount

 Charu Charan on Aug 10, 2019
I have won world cup match held between Australia vs England. in which i have been ranked 1516 and the amount which i won is 1000. i have applied for the withdrawal on 29/07/2019 but i have not received any amount to my account.
i request your team do do the same as soon as possible ....
Complaint comments  Read comments Complaint category Lottery and Sweepstake Emails

Dream11 Fantasy — wrong lining up by your application

 Rohini office on Aug 9, 2019
Dear dream 11 in today match india vs england under 19,
You mention j cox, j haynes from england, and s hegde from india is playing, and p garg is not plying.
According to your lining up i choose my team, but when match got started..
J cox, j haynes, s hegde is not plying and p garg is plying... This is totlly wrong,
You have to rectify this error because i choose hegde as my captain, and also pick j cox and j hynes.. If this will not rectified i have to enroll complain about this...
Complaint comments  Read comments [1]Complaint category Business & Finances

Dream11 Fantasy — dream11 app

 bhavin dubey on Aug 7, 2019
What is this nonsense things are you doing. why are you not replying me .I am wating for your reply. I have problem my one transition is not successful or other is fair play Violation charges . In my transition 201 rupees pending and other one is fair play violation . they people are charges me 416 rupees. I have only one Account not more then one so why they Chagres all that things in dream 11. there is no Any mandatory lines writing fair play I also don't know all that this . its better I unsitall your App Dream 11 ethier I Complain Against your in consumer court I screenshot All that thing and...
Complaint comments  Read comments [1]Complaint category Other

Dream11 Fantasy — cheating and fraud case against arpit dhull dream 11 employee [Resolved]

 Jigssolanki on Aug 7, 2019
Sir i am jignesh solanki from gujarat and i got a number of mr arpit dhull from facebook and telegram channel https://t.me/joinchat/AAAAAEZkWFy5Zvr9S3Tquw he told me via whatsapp and telegram he confirmed won me in dream 11 world cup match.

He also forward me some winning person details via whatsapp and telegram so i accepted and transfer money via gpay & phone pay online bank details given by him is
Dream ltd
Account number:[protected]
Ifsc code:- pytm0123456

After some time he said pending amount and after completing all he said that you case...
Complaint comments  Read comments [2]Complaint category Online Games

Dream11 Fantasy — withdrawals of money

 Jigar2308 on Aug 6, 2019
Hello dream 11,

I m regular user of dream 11 fantasy league. I m at 151 level. But from yesterday i m unable to withdraw any money. The msg came to register mobile number that reason of cancellation of transactions sent to register mail. But no mail received yet. How to withdraw money now? Tell me reason to failure of cancellation. And tell me reason why this happened?. What should i do now to withdraw money....
Complaint comments  Read comments [1]Complaint category Online Games

Dream11 Fantasy — unable to withdraw my money

 YyyyyyyReddy on Aug 5, 2019
Hello,

I am a regular player of dream11 since years i don’t know what happened suddenly i am unable to withdraw my amount it says reason is sent to registered email but i lost my registered email i raised a complaint with ticket number #888871 and got a reply to reply to same email to change the email address but there is no reply option and the ticket is closed how can you suddenly stop my money from withdrawing i don’t know what wrong with you guys i’m at 133 level and have been playing since years please take this as a priority and resolve me
My registered mobile...
Complaint comments  Read comments Complaint category Sports & Recreation

Dream11 Fantasy — I do not get the winning money in my bank account.

 Mahi_1234 on Aug 5, 2019
I withdrew 1100 rupees (One thousand and one hundred rupees only) from my dream 11 winning balance on 9th august, 2019 but yet it has not credited in my bank account but it was deducted from my winning balance. So i want my winning money will credit in my bank account as soon as possible.
I hope you can understand my problem and will fulfill this....
Complaint comments  Read comments [1]Complaint category Banks

Dream11 Fantasy — withdraw amount from the winning

 Joti Parkash on Aug 4, 2019
I withdrew my winnings on 21/4/2019 of 1000 rupees into my linked account but it was not flashed in my account and withdrew from the winning rupees so what can i do now so can u resolve my problem and it should be resolved soon and i want that payment in bank or back to my dream 11 account so it should be resolved as soon as possible inform me on my email address...
Complaint comments  Read comments Complaint category Banks

Dream11 Fantasy — match abandoned which was not abandoned

 Mehul Vaidya on Aug 4, 2019
Hi,
This is about the rules, regulations & fair play shown by the online paid gaming application called dream 11.

Before, i come to the actual complain, the reason i am writing here is i could not find any specific mail id to give a complain on the application, rather there is need a help section where a computerised automated chat service is available which gives you automated, predefined answers, which is really weird in fact.

I have seen that recently there was a cricket match series going called as canada t20.
On 28th july, there was a match between...
Complaint comments  Read comments [1]Complaint category Online Games

Dream11 Fantasy — clarification about dream11 account

 Joyfermi S on Aug 3, 2019
Hi sir
Recently i lost my mobile.
I don't have another mobile so i login my dream11 account in my friends mobile and playing till now.
And i won 300 rs till today.
My friend is also have one account so i logout his account and nowadays i only playing in that mobile.
Still i haven't verified my pan and bank details.
Is that against your fairplay?
Because i have to know this i invest more in dream 11.
So pls tell me about this

Thanks...
Complaint comments  Read comments [1]Complaint category Online Games

Dream11 Fantasy — I'll fantasy league winnings

 Gopi kv on Aug 1, 2019
I have won 2nd prize under ipl fantasy league and 1st prize under kkr supporters category. I was supposed to get vivo phone and autographed memorabilia of kkr team respectively as prizes but i have not received any prize. I got a mail asking for address more than a month back but still not received prizes despite more than 3 months completion of the competition....
Complaint comments  Read comments [1]Complaint category Online Games

Dream11 Fantasy — wrong players shown in playing 11

 Rezeem Karthak on Aug 1, 2019
Today i had formed a team but at the last 10 minute the lineup was shown in dream 11 and according to that i formed the team but 7 players did not played which was chosen so this is not fair hope the money will be refunded, as dream 11 showed the wrong information which is very disappointment for regular players like us. Hope you will solve this matter as soon as possible....
Complaint comments  Read comments [1]Complaint category Other

Dream11 Fantasy — dream11 balance not updated

 Naveen_Gupta_85 on Jul 31, 2019
Hi sir/madam,

I was planning to join a contest in dream11 so i added the required amount using upi and my account got debited successfully with the same amount but the dream11 account did not get credited. Please help with the same. I have got the transaction details in my google pay history. This happened today i. E 31st july 2019. The amount was rs 2587.5. So now this amount is missing from my bank account....
Complaint comments  Read comments [2]Complaint category Other

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