Dream11 Fantasy Customer Care
Dream11 Fantasy Pvt. Ltd.
Customer satisfaction rating: 36%
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1390
COMPLAINTS

Dream11 Fantasy Customer Care

Dream11 Fantasy Pvt. Ltd.

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Address
1901-A, Naman Midtown, SB Marg, Elphinstone (W)
Mumbai
Mumbai City District
Maharashtra
India - 400013
Landmarks:Near IndiaBulls Finance Centre

Customer Care Phone Numbers and Contacts

Customer satisfaction rating
36%
Complaints
1390
Pending
12
Resolved
476
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Dream11 Fantasy Complaints & Reviews

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Dream11 Fantasy — dream11 withdrawal cancelled and money not refunded to me .

 [email protected] on Apr 23, 2019
Respected Sir, My dream 11 winning amount withdrawal has been cancelled for some reason and money not reflected in bank account nor reflected in winning amount.so i requested to see what is problem because of which my transaction was cancelled. My phone no., Bank account details all are verified.So i requested please check what is the problem and where and refund my balance as early as possible.

thankyou sir....
Complaint comments  Read comments Complaint category Banks

Dream11 Fantasy — money got deducted from account but not deposited in dream11

 Nidhi Suresh on Apr 23, 2019
I tried to add money to my Dream11 account yesterday and money got deducted twice from my account but not deposited in my Dream11
Please try to return back or reply as soon as possible I added 500 to my Dream11 account and the transaction was taking too long then money got deducted from account but no deposit in Dream11 so I added 500 again and it got deposited now what about the 500 which is deducted from my account but not deposited here please reply...
Complaint comments  Read comments Complaint category Banks

Dream11 Fantasy — not allowing to withdraw my winnings

 Koj Ado Tajang on Apr 23, 2019
I have 2 dream 11 accounts..n in one of my account i won amount of 16000..when i tried to verify my bank account, there is already another pancard verified n they said i cant change it n i agreed to that policy..so i open another account with another number n i match up with my peevious account n i won but they said tha i cant withdraw my winnings..There is no rule in fairplay that i cant loose intentionally.....
Complaint comments  Read comments Complaint category Online Games

Dream11 Fantasy — deposit money

 Bhau singh on Apr 22, 2019
I add 2000+2000+1000 rs in date13/04/2019 to dream11 account.but only 2000+1000 are cradit to dream11.2000 rs is not deposit.but my SBI bank account show 2000+2000+1000 debit my account.i told this type complaint to dream11 but not satisfied answer to me
This is the bank transfer details
13-Apr-2019) by debit card OTHPG[protected]RAZ*Dream11, Unit No 7, Mumbai2, 000.00 95, 531

(13-Apr-2019)by debit card OTHPG[protected]Dream 11 MUMBAI2, 000.00 93, 531.

(13-Apr-2019)by debit card OTHPG[protected]Dream11 MUMBAI1, 000.00 92, 531...
Complaint comments  Read comments Complaint category Banks

Dream11 Fantasy — amount not added in wallet

 Naresh Jagadappa on Apr 22, 2019
Today i have added ₹544 in my dream11 account. The app shows payment failed after i fill the one time password for online payment. But then i got message of deduction from my bank account. Not only i am getting ₹544 in my dream11 but also my ₹544 gets deducted from my bank account. This is really embarrasing. Kindly solve this issue as soon as possible...
Complaint comments  Read comments Complaint category Banks

Dream11 Fantasy — dhoka dhadi

 rahul 9770016702 on Apr 22, 2019
Hello mera naam rahul h indore se hu mene ek cheez notice ki hai aap koi bh team utar lo league me aapki team ke jese same to same team ye bna lange chahe sl ho ya gl aap head to head kheloge aapke jese team hogi bas 1 player change kese yrr 11 player kese ek jese soch sakta h koi jbki jo inki team jeet jaati h aap unke jese team bna he nh skate aur jo sl jeet jata h wo to na jaane kha chupa hota h achanak niklta h aur jeet jata h dhoni bhai aapke bahut izzat h plz aap isko promote mt kro real me cbi jaach krwao iski kasam se india ka aadha lone chuk jaayega modi ji dhoni bhai plz plz isko aap mt...
Complaint comments  Read comments Complaint category Business & Finances

Dream11 Fantasy — change in ranks

 manoj aher on Apr 22, 2019
Hi.. I think dream 11 is a cheating format as today i notice something, i e after the match was over between rcb and csk.. After the match when the points and ranks refreshed i took an screenshot and with some seconds it changed again.. And my rank went so low as i couldn't believe myself... I have both the screenshots. And now i am deleting the app as its just waste of money and time instead will give it to some beggar......
Complaint comments  Read comments Complaint category Online Games

Dream11 Fantasy — my full kyc account how you can deactivated

 Shekh Khurshid on Apr 21, 2019
I spent more money in dream11 even I didn't win from last six months.
My account having 250. & it shows your account has Deactivated... Why, I am the Full KYC user then how you can do this. Except dream11... All the below platform is to good to play.. like. MyTeam11, halapay & many more ..
Here is my mail I'd. [email protected]
Dispointed a lot...
I will waiting for revert....
Complaint comments  Read comments Complaint category Online Games

Dream11 Fantasy — unfortunate that dhoni involved in this big scam

 sharathchandra varma on Apr 21, 2019
Dear sir

Am playing this game unfortunately or fortunately from past 4 to 5 years. This game is completely a fraud because the other teams which i am selecting is similar and almost there is no change. But for this fraud game dhoni is supporting for mony as am a real indian fan i wont accept this call me if any quires. Dear sir dream 11 is for only for his employees but not for common people...
Complaint comments  Read comments Complaint category Sports & Recreation

Dream11 Fantasy — invitation code and cash bonus blocked

 Ashish Garnaik on Apr 21, 2019
My cash bonus and invitation code has been blocked how to unblock as i am not getting any help for idea to unblock my account from my account how to unblock. And according to rules i do not have any other account as well as i do not know by which perspective my account has been blocked. Kindly give me the genuine reason as well as unblock my account. I have only one account i have not misuse my invitation code only i share to my friend and they did please return my cash bonus i have not earn too much from dream11. So sir please help me....
Complaint comments  Read comments Complaint category Other

Dream11 — not transparency in game

 Ashwani kunar on Apr 21, 2019
I’m giving example of ipl cricket that is my experience.in the game app we select 11 players and app gives rank according to selected players performance. We have to select players before the game starts as not editing of players can be done during the game. But it is my observation that dream11 also makes lots of team in the game which decrease the possibility of users to win the game who put the amount or give entry fee to play the game.
It is very unfair the dream11 also makes their own team which allow dream11 to create lots of team which is unfair. Game should be played only users....
Complaint comments  Read comments Complaint category Online Games

Dream11 Fantasy — money is deducted but not shown in balance

 Karan shiv on Apr 20, 2019
Sir today on 20.04.2019 i paid rs 2477 to play contest bet delhi and kings eleven punjab through my sbi debit card. The money is deducted from my card but neither i was allowed to join the contest nor the money rs 2477 is being shown in my dream eleven balance account. Plz resolve my issue and return my balance. I have the msg through which my money has been deducted from my debit card....
Complaint comments  Read comments Complaint category Banks

Dream11 Fantasy — deactivate my dream11 account

 Eshvar yog on Apr 20, 2019
Hello sir, actually unknowingly i created another dream 11 account, where i was not aware of dream 11 fantasy game. After i created new dream 11 account i realised how to play. So please deactivate my old account and i will also provide required information.

Email id : [email protected]
Phone no. :[protected]
User id : eshvar20tu...
Complaint comments  Read comments Complaint category Other

Dream11 Fantasy — show something went wrong at the time of account verification

 Nav1nav12 on Apr 20, 2019
Dear sir whenever am going to verify my bank account in dream 11 it shows something went wrong. I fullfill all the details and also add my check photo but it is not working. Due to this am not able to withdraw my winning amount. My e mail id is [email protected] and my team name is navdeep's tiger. Please suggest me how to verify my bank account....
Complaint comments  Read comments Complaint category Other

Dream11 Fantasy — winning amount not crediting. fairplay violation debits continuously

 shashimg on Apr 19, 2019
Hello team this is not fair. Can u please say me which contest i violated and how.. Already 180 has been debited and now again 100 what is this too much... I already sent mail in consumer complaints.. How many times without informing u wil debit like this... This is not fair u cheating people by directly debiing the account without informing.. Give me the details of violated contest and how they got violated and how much u debited already 280 debited.. Plss block my cash bonus if u want but dont debit like this.. Dont cheat plss i wil play with my winning amount.. Send me reply.. 
[protected]...
Complaint comments  Read comments Complaint category Unauthorized charges

Dream11 Fantasy — not allowing withdrawal | problem with bank verification | app doesn't allow me upload a bank statement in pdf

 Krishnapolu on Apr 18, 2019
Hello, app doesn't allow one to upload a bank statement in pdf formats. I contacted dream 11 support team, they said and still saying one can upload a pdf document. When i tried uploading a pdf the app just crashes. Customer support is still persistent that one can upload a pdf. One of them even suggested to try to upload it on their website even though it is not possible on the website. They are not providing any solution to my problem and thus blocking me from withdrawing.

Customer support is bunch of people who doesn't know anything about their own app.

My name...
Complaint comments  Read comments Complaint category Online Games

Dream11 Fantasy — player is playing the match but dream11 shows not playing

 Choudhary Sahab on Apr 18, 2019
Hello on 17/4/2019 i joined a contest in england one day cup between lancs vs worcs. I select d mitchell but later i saw that he is not playing the match as i seen in dream11 app and due to this i changed the player but after the match started i saw that he is playing
Due to this i lost 2 contest this is unfair and i need my money back in my respected dream11 account
Kindly solve this problem as soon as possible...
Complaint comments  Read comments Complaint category Other

Dream11 Fantasy — pan card not updating

 Sumit Malaviya on Apr 18, 2019
I am trying to update my pan card to withdraw my amount but it saying your card is connected to other account. Even after sending mail to their customer support i am not getting any response. I have only 1 dream 11 account and no where else i have updated my pan. I have raised concern to dream 11 support almost 2 weeks back but still not resolved. I am not sure why this problem is happening how can someone (If added my pan) as my mobile number and email id is verified plus i have aadhar card linked to my bank account, i should get option to add alternates as this unnecessary bug in app or dream...
Complaint comments  Read comments Complaint category Online Games

Dream11 Fantasy — winning amount not credited

 shashimg on Apr 17, 2019
Dear dream 11 team i can say dream 11 is really genuine but because of unawareness we refer to frnds and we get bonus and we play with that money and with them.. ok i agree and now we wont play with our reffered friends but yestrday i withdrawn 9800 rs but it returned today at 6 pm saying fairplay violation debited 180rs... im not going to refer for few days and watever plss wen i withdraw next time that 9800 amount plss credit to my account.. u can call me at [protected] or respond at [email protected]
Complaint comments  Read comments Complaint category Unauthorized charges

Dream11 Fantasy — blocked to invite friends

 Nidhi152 on Apr 17, 2019
My dream 11 friend invitation has been blocked for temporary.
I am not able to invite my other friends and this looks really bad.
Kindly unblock it. I have not done any fair play voilation. If somehow i did any voilation please role back that.
I will make sure that never happened again.
I have attached screenshot.
Please revert back to me if you have any query....
Complaint comments  Read comments Complaint category Computer Software

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