| Address: Rajkot, Gujarat, 360001 |
| Website: Dream 11 app and site (cricket fantasy dream 11) |
Hey neeraj,
Thanks for writing to us.
Our payment gateway had previously confirmed that the first transaction of rs 5, 750 was unsuccessful transaction and the second was a successful transaction and the same was credited to your dream11 account. You can share the bank account statement with us which shows both the debited amount so that we can cross check with our payment gateway.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
— original message —
From: dream11 [[protected]@dream11.com]
Sent: 11/18/2017 4:38 pm
To: [protected]@gmail.com
Subject: 396069 - deposits
Dear user,
Thanks for writing to us. This is a system-generated acknowledgement of receipt of your query -
—
I deposited cash but it’s not added to my dream11 account balance. Why? — hey neeraj,
Thanks for writing to us.
As confirmed in the earlier email we wish to reiterate that if you do not see the credit in the given timeframe, you can contact your source bank for further assistance.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
Why should i contact to my bank. Even though i have contacted them there was deduction of 5750/- to your team. So, it's high time you give me my money. You can give me from any other mode also. But it will be best to give me on my bank account.
I think fault is in your part. If these things really happen i will complain to conusmer court also.
You have not even contacted me on my phone [protected].
—
Keep playing and winning on dream11!
Regards,
Team dream11
Ref:_00d6f1dbol._5006f1vnqlc:ref
Uvuv
12:09 pm (2 hours ago)
To helpdesk
Thanks for writing to us.
We would like to inform you that our payment gateway has confirmed that your transaction on dream11 failed to go through, hence the amount hasn't reached us. We request you to make another payment to continue playing on dream11.
However, if you have been debited, we request you to get in touch with your bank for the same. Please note, usually, it takes 3 to 7 working days to initiate the amount back into the source account if the amount has been debited.
Your kind understanding in these is highly appreciated.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
Ref:_00d6f1dbol._5006f1svslz:ref
[protected]@dream11.com
Hey neeraj,
Thanks for writing to us.
We would like to inform you that you had made multiple transactions of rs. 5750/-, out of which one was credited to your dream11 account successfully with regards to transaction id: dd2017110419361516641115.
However, if you have been debited multiple times, we request you to get back to us with the bank details showing multiple debits and we will take care of the rest from our end.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
Ref:_00d6f1dbol._5006f1vmsyx:ref
Uvuv
Attachmentsnov 8 (11 days ago)
To helpdesk
I have already given statement also. Again i am giving it.
And i am also giving earlier converstion with help desk also.
And i want to know how much time this process take?
My contact no. Is [protected]
Please call me on this number. I can explain much better in that.
Thanks
"
[protected]@dream11.com [protected]@dream11.com via cbjtsncdyv7cj.6f-1dboluae. Ap4. Bnc. Salesforce.com
Nov 5 (3 days ago)
To me
Hey neeraj,
Thanks for writing to us.
We tried contacting you from ([protected]) on your mobile number ([protected]), however, we were unable to get in touch with you. We request you to please get back to us with your convenient time and contact number to call you and understand your query better.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
Ref:_00d6f1dbol._5006f1svslz:ref
Uvuv
Nov 5 (3 days ago)
To helpdesk
Can you call once more
[protected]@dream11.com via c4ewj1k16pzw.6f-1dboluae. Ap4. Bnc. Salesforce.com
Nov 5 (3 days ago)
To me
Hey neeraj,
Thanks for writing to us.
As per our telephonic conversation we see that you've made multiple transaction attempts on your registered account with email id '[protected]@gmail.com' and rs.5750 was successfully credited to your account and also you'd joined contest for rm vs lap's match with entry fee of rs.5750. Also, we understand that for the other transaction of rs.5750 the amount was deducted and wasn't credited to your dream11 account. It seems that due to some technical issue, the transaction wasn’t completed and so didn’t credit in your dream11 account.
We have forwarded this issue to our payment gateway to check the status of your payment. So, once we receive a response from them, we will let you know. Meanwhile. We request you to provide us the copy of your bank statement showing the debit so that to check at our end and resolve the issue at the earliest.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017.
— original message —
From: uvuv [[protected]@gmail.com]
Sent: 11/5/2017 11:48 am
To: [protected]@dream11.com
Subject: re: 377992 - deposits
Can you call once more
On nov 5, 2017 11:44 am,"[protected]@dream11.com"wrote:
Hey neeraj,
Thanks for writing to us.
We tried contacting you from ([protected]) on your mobile number ([protected]), however, we were unable to get in touch with you. We request you to please get back to us with your convenient time and contact number to call you and understand your query better.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
Ref:_00d6f1dbol._5006f1svslz:ref
Uvuv
Thanks my bank statement
Attachmentsnov 5 (3 days ago)
[protected]@dream11.com
Hey neeraj, we have forwarded the issue to our payment gateway to confirm th...
Nov 5 (3 days ago)
Uvuv
Attachmentsnov 6 (2 days ago)
Uvuv
10:47 am (5 hours ago)
To dream11
Sir, when i will get my payment. I have given my bank statement also?
There have been three transaction of 5750 rs. But one transaction record is not in my dream 11 account.
On mon, nov 6, 2017 at 4:10 pm, uvuv wrote"
2 attachments
[protected]@dream11.com via q8v1iq2yaz1hc1.6f-1dboluae. Ap4. Bnc. Salesforce.com
Nov 8 (11 days ago)
To me
Hey neeraj,
Thanks for writing to us.
We have checked this with our payment gateway and as per the confirmation received from them your transaction was failed and the same will get credited to your source bank account within 3-10 working days.
If you do not see the credit in the given timeframe, you can contact your source bank for further assistance.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
— original message —
From: uvuv [[protected]@gmail.com]
Sent: 11/8/2017 4:27 pm
To: [protected]@dream11.com
Subject: re: 382995 - deposits
I have already given statement also. Again i am giving it.
And i am also giving earlier converstion with help desk also.
And i want to know how much time this process take?
My contact no. Is [protected]
Please call me on this number. I can explain much better in that.
Thanks
"
[protected]@dream11.com [protected]@dream11.com via cbjtsncdyv7cj.6f-1dboluae. Ap4. Bnc. Salesforce.com
Nov 5 (3 days ago)
To me
Hey neeraj,
Thanks for writing to us.
We tried contacting you from ([protected]) on your mobile number ([protected]), however, we were unable to get in touch with you. We request you to please get back to us with your convenient time and contact number to call you and understand your query better.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
Uvuv
Nov 5 (3 days ago)
To helpdesk
Can you call once more
[protected]@dream11.com via c4ewj1k16pzw.6f-1dboluae. Ap4. Bnc. Salesforce.com
Nov 5 (3 days ago)
To me
Hey neeraj,
Thanks for writing to us.
As per our telephonic conversation we see that you've made multiple transaction attempts on your registered account with email id '[protected]@gmail.com' and rs.5750 was successfully credited to your account and also you'd joined contest for rm vs lap's match with entry fee of rs.5750. Also, we understand that for the other transaction of rs.5750 the amount was deducted and wasn't credited to your dream11 account. It seems that due to some technical issue, the transaction wasn’t completed and so didn’t credit in your dream11 account.
We have forwarded this issue to our payment gateway to check the status of your payment. So, once we receive a response from them, we will let you know. Meanwhile. We request you to provide us the copy of your bank statement showing the debit so that to check at our end and resolve the issue at the earliest.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017.
— original message —
From: uvuv [[protected]@gmail.com]
Sent: 11/5/2017 11:48 am
To: [protected]@dream11.com
Subject: re: 377992 - deposits
Can you call once more
On nov 5, 2017 11:44 am,"[protected]@dream11.com"wrote:
Hey neeraj,
Thanks for writing to us.
We tried contacting you from ([protected]) on your mobile number ([protected]), however, we were unable to get in touch with you. We request you to please get back to us with your convenient time and contact number to call you and understand your query better.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
Uvuv
Thanks my bank statement
Attachmentsnov 5 (3 days ago)
[protected]@dream11.com
Hey neeraj, we have forwarded the issue to our payment gateway to confirm th...
Nov 5 (3 days ago)
Uvuv
Attachmentsnov 6 (2 days ago)
Uvuv
10:47 am (5 hours ago)
To dream11
Sir, when i will get my payment. I have given my bank statement also?
There have been three transaction of 5750 rs. But one transaction record is not in my dream 11 account.
On mon, nov 6, 2017 at 4:10 pm, uvuv wrote"
On wed, nov 8, 2017 at 11:17 am, [protected]@dream11.com wrote:
Hey neeraj,
Thanks for writing to us.
We would like to inform you that you had made multiple transactions of rs. 5750/-, out of which one was credited to your dream11 account successfully with regards to transaction id: dd2017110419361516641115.
However, if you have been debited multiple times, we request you to get back to us with the bank details showing multiple debits and we will take care of the rest from our end.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
Ref:_00d6f1dbol._5006f1svslz:ref
Uvuv
6:45 pm (17 hours ago)
To dream11
— forwarded message —
From: "[protected]@dream11.com"
Date: nov 8, 2017 6:24 pm
Subject: re: 382995 - deposits
To: "[protected]@gmail.com"
Cc:
Hey neeraj,
Thanks for writing to us.
We have checked this with our payment gateway and as per the confirmation received from them your transaction was failed and the same will get credited to your source bank account within 3-10 working days.
If you do not see the credit in the given timeframe, you can contact your source bank for further assistance.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
— original message —
From: uvuv [[protected]@gmail.com]
Sent: 11/8/2017 4:27 pm
To: [protected]@dream11.com
Subject: re: 382995 - deposits
I have already given statement also. Again i am giving it.
And i am also giving earlier converstion with help desk also.
And i want to know how much time this process take?
My contact no. Is [protected]
Please call me on this number. I can explain much better in that.
Thanks
"
[protected]@dream11.com [protected]@dream11.com via cbjtsncdyv7cj.6f-1dboluae. Ap4. Bnc. Salesforce.com
Nov 5 (3 days ago)
...
[message clipped] view entire message
[protected]@dream11.com via 55h11x3hm57pe5.6f-1dboluae. Ap4. Bnc. Salesforce.com
12:53 pm (2 hours ago)
To me
Hey neeraj,
Thank you for writing to us.
We’re sorry, but we were unable to understand your query. Please explain your query in detail which will help us resolve it at the earliest.
We look forward to your response.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
— original message —
From: uvuv [[protected]@gmail.com]
Sent: 19/11/2017 12:09 pm
To: [protected]@dream11.com
Subject: re: 396069 - deposits
Thanks for writing to us.
We would like to inform you that our payment gateway has confirmed that your transaction on dream11 failed to go through, hence the amount hasn't reached us. We request you to make another payment to continue playing on dream11.
However, if you have been debited, we request you to get in touch with your bank for the same. Please note, usually, it takes 3 to 7 working days to initiate the amount back into the source account if the amount has been debited.
Your kind understanding in these is highly appreciated.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
[protected]@dream11.com
Ref:_00d6f1dbol._5006f1svslz:ref
Uvuv
Attachments12:57 pm (2 hours ago)
To helpdesk
This is final time i am giving my bank statement. If still payment is not paid to me. I will contact consumercourt helpline.
2 attachments
[protected]@dream11.com via ubz7zitw60wcjv.6f-1dboluae. Ap4. Bnc. Salesforce.com
1:43 pm (1 hour ago)
To me
Hey neeraj,
Thank you for writing to us.
We have already responded to your previous e-mail with the status of the transaction. As per the confirmation received from the payment gateway, the transaction failed to go through, hence the amount hasn't reached us.
We request you to get in touch with your bank for refund of the transaction amount. Please note, usually, it takes 3 to 7 working days to initiate the amount back into the source account.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
— original message —
From: uvuv [[protected]@gmail.com]
Ref:_00d6f1dbol._5006f1svslz:ref
Uvuv
2:39 pm (29 minutes ago)
To helpdesk
Bt 3 weeks have already gone and you are replying again and again that within 3-10 days it will come. 18 days have gone after the transaction that i have made. I have informed you instantly still there is nothing done.
Ey neeraj,
Thanks for writing to us.
As per our record, we see that there is no balance in your dream11 account and hence the withdrawal request will not be initiated. Please be inform you that minimum of rs. 200 and maximum of rs.2, 00, 000 at a time can be withdrawn from the dream11 account within 5 working days.
We would like to inform you that you had made the transactions of rs.11, 500/- (5750 x 2), out of which one of rs. 5750/- was credited to your dream11 account successfully with regards to transaction id: dd2017110419361516641115.
However, if you have been debited, we request you to get in touch with your bank for the same. Please note, usually, it takes 3 to 7 working days to initiate the amount back into the source account if the amount has been debited.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
Ref:_00d6f1dbol._5006f1vnmqg:ref
Uvuv
2:43 pm (27 minutes ago)
To helpdesk
[protected]@dream11.com via ubz7zitw60wcjv.6f-1dboluae. Ap4. Bnc. Salesforce.com
1:43 pm (1 hour ago)
To me
Hey neeraj,
Thank you for writing to us.
We have already responded to your previous e-mail with the status of the transaction. As per the confirmation received from the payment gateway, the transaction failed to go through, hence the amount hasn't reached us.
We request you to get in touch with your bank for refund of the transaction amount. Please note, usually, it takes 3 to 7 working days to initiate the amount back into the source account.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
— original message —
From: uvuv [[protected]@gmail.com]
Ref:_00d6f1dbol._5006f1svslz:ref
Uvuv
2:39 pm (5 minutes ago)
To helpdesk
Bt 3 weeks have already gone and you are replying again and again that within 3-10 days it will come. 18 days have gone after the transaction that i have made. I have informed you instantly still there is nothing done.
[protected]@dream11.com via 1c5mmr30kdj1mv.6f-1dboluae. Ap4. Bnc. Salesforce.com
2:53 pm (17 minutes ago)
To me
Hey neeraj,
Thanks for writing to us.
We understand your concern. As confirmed in the earlier email we wish to reiterate that your transaction was failed. If you do not see the credit in the given timeframe, request you to please contact your source bank for further assistance.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
— original message —
From: uvuv [[protected]@gmail.com]
Sent: 11/19/2017 2:43 pm
To: [protected]@dream11.com
Subject: re: 395300 - deposits
[protected]@dream11.com via ubz7zitw60wcjv.6f-1dboluae. Ap4. Bnc. Salesforce.com
1:43 pm (1 hour ago)
To me
Hey neeraj,
Thank you for writing to us.
We have already responded to your previous e-mail with the status of the transaction. As per the confirmation received from the payment gateway, the transaction failed to go through, hence the amount hasn't reached us.
We request you to get in touch with your bank for refund of the transaction amount. Please note, usually, it takes 3 to 7 working days to initiate the amount back into the source account.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
— original message —
From: uvuv [[protected]@gmail.com]
Uvuv
2:39 pm (5 minutes ago)
To helpdesk
Bt 3 weeks have already gone and you are replying again and again that within 3-10 days it will come. 18 days have gone after the transaction that i have made. I have informed you instantly still there is nothing done.
On sat, nov 18, 2017 at 3:09 pm, [protected]@dream11.com wrote:
Hey neeraj,
Thanks for writing to us.
As per our record, we see that there is no balance in your dream11 account and hence the withdrawal request will not be initiated. Please be inform you that minimum of rs. 200 and maximum of rs.2, 00, 000 at a time can be withdrawn from the dream11 account within 5 working days.
We would like to inform you that you had made the transactions of rs.11, 500/- (5750 x 2), out of which one of rs. 5750/- was credited to your dream11 account successfully with regards to transaction id: dd2017110419361516641115.
However, if you have been debited, we request you to get in touch with your bank for the same. Please note, usually, it takes 3 to 7 working days to initiate the amount back into the source account if the amount has been debited.
Feel free to contact us in case of any query.
Always at your service,
Team dream11
Dream11: the official fantasy cricket partner of hero cpl t20 2017
Ref:_00d6f1dbol._5006f1svslz:ref
Uvuv
3:02 pm (8 minutes ago)
To helpdesk
I have already contacted my bank. My bank is saying that amount has been deducted you contact to dream 11.
You can contact me on phone also, if possible higher authority may contact me. Fault is in your side your server is not good or your willing to give money is not good.
[protected] & [protected]
I have contacted many times still my money is not been credited to my account. It's fault of dream 11 team in their server or some techinical issue. Instead of accepting their fault they are saying that it is fault of your bank i. E. Sbi (A reputed bank in our country) whose online transaction is best. Since, using internet banking for 2 years, i have not faced any case related to transaction from sbi. But straightway they're targeting them in indirect way.
I think it's dream 11 fault and they have blocked my money rs 5750/- for around 3 weeks.
Help me.
Even with these small things they have given me so much mental tension and blocked my money also.
So, what i should i do now in order to take my money back.
Neeraj bist
[protected]
Email :- [protected]@gmail.com
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