Dream11 Fantasy — join the game amount is debited but game is not join and amount is credited in the dream 11 wallet

Address:

Mumbai City, Maharashtra, 303511

I'm join the game 4077 RS amount is debited from my credit card and when I saw in joining games it's sow
But after the game start it's not not show in my joining game and amount is the credit in the dream11wallet
When I goes to widral money it's say the add amount can't be transferred to account
When I goes to dream 11 customer help line they are not working on phone call helpline