Dream11 Fantasy — Money not refunding

Hi sir I ahve balance in my dream11 acocunt of rs 51500, when I checked on 1 March my balance become zero I have not withdrawn when I raised request they say hacker have hacked ur account and withdrawn funds, so we wil not refund funds, they say I have compromised details how it is possible and second thing bank accounts are verified and attached with pancard n adhar card then how can funds will be transferred in third party account l, they r not responding now. Kindly help iam attaching docs.