[Resolved] Dream11 Fantasy — not able to get refund

Sudhanshu Vatsa

from Pune, Maharashtra

Address:	New Delhi, Delhi, 110088
Website:	Dream 11

Hi Team,

I submitted the payment twice of 1217.10 and it was showing only once done. When i tried getting help there were automatic replies from them saying that it will be credited in 30-45 minutes. It was not credited to my account and they have charged me twice. Please help me in getting my refund. It is very bad that they dont have any manual customer service or human touch so that they can help people on realtime basis

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Aug 17, 2018

Complaint marked as Resolved

Dream11 Fantasy customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2018

Dream11 Fantasy Customer Care's response Hey Sudhanshu, kindly share the 6 digit case ID from the title of the acknowledgement email received by you. It'll help us to assist you better. Request your patience in the meantime.

Verified Support

Jul 15, 2018

Dream11 Fantasy Customer Care's response Hi Sudhanshu, looking forward the case number alternately, you can also share your team name for us to assist you resolve this.

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Comments

Bhavesh21

from Visnagar, Gujarat

I played the second t20 match between england and india dated 6 july..
i joined the contest of 26 rs and i won the contest and got 50 rs
but the money has not been credited to my account..
please credit the money back to my account.